Arena Refresh Double Tapped

[shawn1158]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11.2.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 882789838
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I believe I was experiencing a connection issue when I tried to refresh my arena battles today and when I refreshed it must have registered twice. I went from having 466 crystals to 266 crystals. Please refund me the extra refresh, thank you!
Steps: How can we find the bug ourselves? I don’t believe it’s a bug, it was just a connection issue that duped the refresh.
Connection Type Mobile
Please select your region North America
Country US

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As you can see I only have 266 crystals after the double refresh. Thanks.

[EA_HighCommand · Accepted solution]

Hi @shawn1158 and thank you for the report.

This is actually not a bug but our support can certainly assist with an accidental refresh.

Here are all the details on how to contact them: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

[EA_HighCommand · Accepted solution]

Hi @shawn1158 and thank you for the report.

This is actually not a bug but our support can certainly assist with an accidental refresh.

Here are all the details on how to contact them: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...