Arena Bug during climb

[Tounet10101]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone X
OS Version last
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211662254
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Well i launch a fight against 10th on arena (I'm on 14th). I win fight but still on 14th and need to do another fight... My opponent use Revan GMY Jolee BS & Gk and i use CLS, Han Chewi C3PO and GAT. Happens at 17h58 (UTC+1)
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone X
OS Version last version
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211662254
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Well i launch a fight against 10th on arena (I'm on 14th). I win fight but still on 14th and need to do another fight...
My opponent use Revan GMY Jolee BS & Gk and i use CLS, Han Chewi C3PO and GAT. Happens at 17h58 (UTC+1)
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country France

‌

[GladOS-013]

After the battle, did you see the "Victory" splash message, and it told you that you got to rank 10?
Did the game crash after your victory?
How quickly were you knocked back to 14? Is it possible that your opponent attacked you again?

[Tounet10101]

I see victory and don't pay attention about the message 14th to 10th. I want to refresh instant cuz i'm out of battle and see i'm always on 14th

[CG_MindTricks]

Hey, thanks for the report. As @GladOS-013 correctly pointed out, the "Victory" splash message has to appear at the end of the battle.
We've tested this and were unable to reproduce.

In order to investigate further, would it be possible to provide a video if this re-occurs for you?

Thank you.

[Tounet10101]

Can try to record but dunno if this'll happen again