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App crashes and screen goes black

by filemanager28
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App crashes and screen goes black

★★ Newbie

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab A (2017)
OS Version 9
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? App crashes and screen goes black when: 1- Click on the clothing icon to change Sim's clothes - tap icon for Izzy clothes. Wait 2 seconds. 2- Go to another district 3- When trying to watch any ads
What do you expect to see? 1-The selection of Izzy clothes I own 2 - The district I've chosen to travel to 3 - The ad, without it freezing, and then the reward afterwards.
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback This has been happening since I first installed the game, when watching the ads, but since the Eco patch (most recent one), it happens when I try to change my Sims clothing, or even view the clothes from Izzy that I have.

Very frustrating!

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