Apex voice in-game comms chat

by LordValkorian
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Original Post

Apex voice in-game comms chat

★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? LORDVALKORIAN_
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable)? All of them
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All parts of the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. playing the game.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? All matches
When did this happen? (dd.mm.yy hh:mm) Since the beginning of downloading the new season 3
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't hear any voice communications with or without mic. The only way I can hear my fellow players if I or them create a party via the PSN network and connect that way. But I have zero in game communication ability. This has been the case since I downloaded and installed season 3. I'm essentially playing the game in silence which completely effects how I play the game and strategize with fellow players.
What should be happening instead? I should be able to hear my party members via in-game chat.
Steps: How can we find the bug ourselves? I don't know but this is my second attempt at getting you guys to resolve this. Also fyi, I uninstalled and reinstalled the game and had the same issue.

I've attached a video showing and explaining what exactly is going on as well. 

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