Apex packs not received after Level up reward

by CptnFries
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Original Post

Apex packs not received after Level up reward

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Geforce 645m
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? CptnFries
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. NA
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? NA
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. pressing space to return to lobby after XP and Level up pack rewards
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. exiting match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10 +
When did this happen? (dd.mm.yy hh:mm) 17.02.19 00.01 to 19.02.19 00.30 GMT+8
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Not receiving Apex packs when it is rewarded from leveling up. Apex packs stays at 0
What should be happening instead? receiving Apex packs from leveling up
Steps: How can we find the bug ourselves? maybe try searching for a game and you start to join if you use your apex pack it doesn't give you your stuff and might bug out the existing count

https://imgur.com/a/34D9vnR

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