Re: Apex legends stuck on black screen(PS4)

by Sixza-_-2
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Original Post

Apex legends stuck on black screen(PS4)

★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? NIKKOGAMER9532
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wasnt using a legend, i was stuck in the startup black loading screen
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Startup screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 40-50
When did this happen? (dd.mm.yy hh:mm) 12, may, 2020, 2:30 PM
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cant play apex because my game is stuck in the startup black loading screen
What should be happening instead? I should be in the lobby instead im stuck in the black startup screen
Steps: How can we find the bug ourselves? I dont know

My apex legends is stuck on a black loading screen with an icon onnthe bottom right corner. This started happening after the season 5 update. Any suggestions on how to fix?

Message 1 of 7 (1,974 Views)

Re: Apex legends stuck on black screen(PS4)

Community Manager

@NikkoGamer26 

 

Please boot your console in Safe Mode and then choose Option 5, Rebuild Database: 

 

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

 

Once that is done, power cycle your router and then retry playing.

barry.png
Message 2 of 7 (1,932 Views)

Re: Apex legends stuck on black screen(PS4)

★★★★★ Newbie

I had to factory reset my whole ps4 to make it start working again

Message 3 of 7 (1,722 Views)

Re: Apex legends stuck on black screen(PS4)

★★★ Novice

I’ve done that and is still not helping.

Message 4 of 7 (1,498 Views)

Re: Apex legends stuck on black screen(PS4)

★ Novice

Plz help my name is Squidinpig90- Psn  I get black screen 

Message 5 of 7 (1,150 Views)

Re: Apex legends stuck on black screen(PS4)

★★★★★ Novice

Try going into safe mode and rebuilding database that should fix it.

Message 6 of 7 (1,146 Views)

Re: Apex legends stuck on black screen(PS4)

★ Novice

can I get help I still get black screen I’m downloaded the game 14 time already 

Message 7 of 7 (1,139 Views)