May 2020
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? NIKKOGAMER9532
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wasnt using a legend, i was stuck in the startup black loading screen
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Startup screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 40-50
When did this happen? (dd.mm.yy hh:mm) 12, may, 2020, 2:30 PM
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cant play apex because my game is stuck in the startup black loading screen
What should be happening instead? I should be in the lobby instead im stuck in the black startup screen
Steps: How can we find the bug ourselves? I dont know
My apex legends is stuck on a black loading screen with an icon onnthe bottom right corner. This started happening after the season 5 update. Any suggestions on how to fix?
May 2020
Please boot your console in Safe Mode and then choose Option 5, Rebuild Database:
Once that is done, power cycle your router and then retry playing.
November 2020
I had to factory reset my whole ps4 to make it start working again
February 2021
I’ve done that and is still not helping.
March 2021
Plz help my name is Squidinpig90- Psn I get black screen
March 2021
Try going into safe mode and rebuilding database that should fix it.
March 2021
can I get help I still get black screen I’m downloaded the game 14 time already