Apex legends freezing on connecting to match

[GamesDean69-420]

Same but on ps4 major server problem with reconnect after server error. Happens first 2 or 3 games every day. Major loss of rp and kd due to this issue. Ea fix your *

[ZOX_312ab]

Hi i still cant play everytime when i start a match the game say connecting to match and my character kinda bugs/lags please i need a help i cant play the game anymore because of this

[Frostplayz0]

same thing happens to me on ps4 it's not my wifi and I haven't been able to play the game for weeks now...please EA look in to this problem it's not our fault

[EA_Kent]

Hey all,

What datacenter are you normally connecting to? Have you tried switching to a different one to test and see if that makes any difference at all? 

/Kent

[imflyzing]

I play on the St Louis or Iowa one. I've tried other servers like New York and even london which did not work.

[EA_Kent]

@imflyzing 

Got it, thanks! How is your system currently connected to the internet? Is it using wifi, or is it connected with a network cable? 

/Kent

[imflyzing]

I am currently using an ethernet cable directly to the router.

[EA_Kent]

@imflyzing 

Perfect, thanks! Do you also play on PS4, or do you play on a different platform? 

/Kent

[imflyzing]

I play on pc through Origin!

[EA_Kent]

@imflyzing 

Thanks for following up!

When you have the chance would you mind running a UO Trace so we can take a look? That is a test that would give us a more detailed look at the connection between your home network and the servers, so if there's something happening in between we may be able to spot it. 

For more information on how to run the test check out the EA Help website. Once you have the test results please send them to me in a direct message. Thanks!

/Kent