Apex is frozen always at the same moment

by americkas
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Apex is frozen always at the same moment

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? americkas
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? MSI afterburner
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It always happens after selecting the character and just before the end of the countdown which is present before launch
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? More than 2000
When did this happen? (dd.mm.yy hh:mm) Everyday
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game is frozen. A few seconds later I'm showed as disconnected to my squad mates. The Windows key works and I can reboot the game but I can't go to another app using alt+tab. When pressing Ctrl+shift+esc the task manager opens but I can't get rid of the game's screen. I am obliged to reboot the game and the game count it as a death in just 10 or 15 seconds each time... And I lose points in Ranked.
What should be happening instead? The game shouldn't freeze.
Steps: How can we find the bug ourselves? The bug as been present since the Duo Mode update. It seems to happens much more frequently when I play while being in a Discord call or when I'm not playing in Solo queue.

I tried reinstalling the game but it didn't change anything.
I tried playing with a better WiFi but it didn't change anything as well.

When I use MSI afterburner the stats showed are also frozen. It seems to been related to the display since everything else works. Apps seem to open but I just can't leave Apex Legends even with alt+F4.

 

Maybe it happens because I'm playing with a 1300x 768 resolution instead of the Full HD ones on my OS settings.

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