Help us improve Answers HQ! Take Survey No, Thanks

Apex Store, Legends tab and Loadout tab are greyed out. All my skins are locked

by XSOCommando_ZA
Reply

Original Post

Highlighted

Apex Store, Legends tab and Loadout tab are greyed out. All my skins are locked

★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvdia Geforce GTX 1050 4GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? XSCommando_ZA
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Sorting Factory
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was shooting someone in the back when they were reviving and then I got disconnected
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 20
When did this happen? (dd.mm.yy hh:mm) 08.01.20 13:20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My items disappeared.
What should be happening instead? I should be able to access my items
Steps: How can we find the bug ourselves? View my screenshot

The Store, Legend tab and Loadout tab are all grayed out. All the legends I unlocked are now locked. I have already restarted my game and the issue is still there.

Message 1 of 2 (164 Views)
Highlighted

Re: Apex Store, Legends tab and Loadout tab are greyed out. All my skins are loc

★★★★ Novice

@EA_David,

 

The rare occasion I am able to get into lobby by sheer luck or spamming continue on the main screen, this is what I see as well. (Referencing level 500 bug)

Message 2 of 2 (123 Views)
Twitter Stream