Apex Pack lost when joining match

by pitahbyte
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Apex Pack lost when joining match

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTx 1080
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? pitahbread
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Opening an Apex Pack
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Entered Matchmaking and Opening an Apex Pack
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? a lot
When did this happen? (dd.mm.yy hh:mm) 17.02.19 03:30 AM PST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I don't receive any loot from the Apex Pack and I lose an Apex Pack
What should be happening instead? I receive the loot that was within that Apex Pack.
Steps: How can we find the bug ourselves? 1. Start Matchmaking 2. Open up an Apex Pack. 3. Before the loot appears, ie. during the animation of the spinning robot join the match.

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