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Apex Pack Missing

by DankestCatMemes

Original Post


Apex Pack Missing

[ Edited ]
★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? DankestCatMemes
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. DankestCatMemes
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In queue
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? a few
When did this happen? ( hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? apex pack never loaded and went missing
What should be happening instead? pack notifications
Steps: How can we find the bug ourselves? look at my account






DYSPROssium edit: Updated formatting of title/body.

Message 1 of 5 (195 Views)

Re: Apex Pack Missing

Hello @DankestCatMemes 

Whenever you open a pack in Apex Legends the contents are automatically captured and added to your account regardless of if you actually see the pack opening animation. If there were items in those packs they should have been added to your inventory. 


If you're still not seeing anything at all I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. They should be able to see what was in the packs when you opened them. 

For more info on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook instead. 


Message 2 of 5 (150 Views)

Re: Apex Pack Missing

Community Manager

@DankestCatMemes Hey, as noted the contents will generally be delivered. 

The last pack opened, a little while before your post, contained a Wraith quip, a rare PK skin and some crafting materials. 

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Message 3 of 5 (118 Views)

Re: Apex Pack Missing

★★★★ Guide
@EA_David i wish if there was an option to review the last acquired items , same method reviewing last match summery
Message 4 of 5 (80 Views)

Re: Apex Pack Missing

Community Manager

@maximas1986 Totally agreed, I'd love a player-visible ledger of purchases and pack openings. 

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Message 5 of 5 (70 Views)
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