Help us improve Answers HQ! Take Survey No, Thanks

Apex Legends crashes continue after the update

by blu_duck182
Reply

Original Post

Apex Legends crashes continue after the update

★★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX580
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? blu_duck182
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline, but crashes with any character
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near bridges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running towards a building
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Maybe 3-4
When did this happen? (dd.mm.yy hh:mm) 19.03.2019 19:01
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to desktop, sometimes it hangs before that, sometimes just quits
What should be happening instead? Not crash
Steps: How can we find the bug ourselves? No idea, it's random, but I'm going to post the contents of the apex_crash.txt, in the compose box bellow, hope it helps

crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 000000000008669C
ntdll: 00000000000A80CB
ntdll: 000000000008FD36
ntdll: 00000000000A468F
ntdll: 0000000000004BEF
ntdll: 00000000000A33FE
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 00000000000181F4
ntdll: 000000000006A251
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF63225E5F0
rcx = 0x00007FF618486CF8
rdx = 0x000001B5D5FB78F0
rsp = 0x0000006947BFE140
rbp = 0x00007FF618486CF8
rsi = 0x000001B5D5FB78F0
rdi = 0 
r8 = 0x0000006947BFE1A0
r9 = 0x0000006947BFE190
r10 = 2047 // 0x000007FF
r11 = 0x00007FF63325F540
r12 = 8 
r13 = 0 
r14 = 194 
r15 = 64 
rip = 0x00007FF60C7CA6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
Message 1 of 569 (6,753 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Novice

Very similar crash report from me. 2 crashes within 3 games of each other.

 

*edit* uploaded another crash report

*edit2* apparently if it freezes without fully crashing (which happens 50% of the time I crash) it does not generate a report

*edit3* sigh, why do I play this game. got a new crash that actually crashed my computer and caused it to restart, the crash report is empty.

Message 2 of 569 (6,742 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Novice

Same issue, however I don't get a crash log.

Freezes when i select full screen and search for matches / while in game

Support is extremely poor and they don't focus on fixing the issues

Message 3 of 569 (6,726 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Novice

Did you check your documents folder? Or did you get any messages, when the game crashed?
Yeah, that kinda sucks. But at least they try, and finally the game at least generates this tiny txt, which gives a general direction to the root cause of the issue

Message 4 of 569 (6,719 Views)

Re: Apex Legends crashes continue after the update

[ Edited ]
★★★★ Novice

The game locks up and forces it to close. It doesn't generate a crash log and it always logs in windowed instead of full screen

Message 5 of 569 (6,712 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 000000000008669C
ntdll: 00000000000A80CB
ntdll: 000000000008FD36
ntdll: 00000000000A468F
ntdll: 0000000000004BEF
ntdll: 00000000000A33FE
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 00000000000181F4
ntdll: 000000000006A251
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF75EEBE5F0
rcx = 0x00007FF7450E6CF8
rdx = 0x0000025DD0293B70
rsp = 0x000000DEBC64DFF0
rbp = 0x00007FF7450E6CF8
rsi = 0x0000025DD0293B70
rdi = 0
r8 = 0x000000DEBC64E050
r9 = 0x000000DEBC64E040
r10 = 2047 // 0x000007FF
r11 = 0x00007FF75FEBF540
r12 = 8
r13 = 0
r14 = 28
r15 = 64
rip = 0x00007FF73942A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Message 6 of 569 (6,711 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

That sounds like a different issue than the one originally posted. Does it happen every time?

 

Message 7 of 569 (6,703 Views)

Re: Apex Legends crashes continue after the update

★★★★ Newbie

Also posting my apex_crash file for a similar crash:

 

crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF67CD2E5F0
rcx = 0x00007FF662F56CF8
rdx = 0x0000021AB86054B0
rsp = 0x000000E31EB5E310
rbp = 0x00007FF662F56CF8
rsi = 0x0000021AB86054B0
rdi = 0
r8 = 0x000000E31EB5E370
r9 = 0x000000E31EB5E360
r10 = 2047 // 0x000007FF
r11 = 0x00007FF67DD2F540
r12 = 8
r13 = 0
r14 = 26
r15 = 64
rip = 0x00007FF65729A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [1, 0, -0.063946955, 0], [0x3F800000, 0x00000000, 0xBD82F69F, 0x00000000] ]
xmm3 = [ [-nan, -nan, -nan, 0], [-1, -1, -1, 0] ]
xmm4 = [ [nan, nan, nan, nan], [0x7FFFFFFF, 0x7FFFFFFF, 0x7FFFFFFF, 0x7FFFFFFF] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Message 8 of 569 (6,696 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice

90% of the time. Takes me about 20 minutes to find a game due to the freezing and unfreezing / disconnects to the server.

1-5 games (While playing) freeze and disconnect me 

Message 9 of 569 (6,698 Views)

Re: Apex Legends crashes continue after the update

★★★★ Novice
Well, I can't test it atm, just went a few quick matches, before going out, and this is the first crash after 3-4 games
Message 10 of 569 (6,684 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help