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Every time I move my character in game the connection symbol for prediction error pops up in the upper right with a slight period of lag. My connection to the Apex servers is completely normal with the performance display showing no packet loss, normal ping ranges, and high fps. However, the pregame menu data center sometime does show small percentages of packet loss usually in the ranges 0%-10% however it never appears in game. I have also gone in and cleared the download cache as the ea support team recommends after contacting them which in my case did not help. Apex is also the only game that I seem to have connection issues with. Any suggestions on what I could do to fix this issue would be very much appreciated.  

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Every time I move my character in game the connection symbol for prediction error pops up in the upper right with a slight period of lag. My connection to the Apex servers is completely normal with the performance display showing no packet loss, normal ping ranges, and high fps. However, the pregame menu data center sometime does show small percentages of packet loss usually in the ranges 0%-10% however it never appears in game. I have also gone in and cleared the download cache as the ea support team recommends after contacting them which in my case did not help. Apex is also the only game that I seem to have connection issues with. Any suggestions on what I could do to fix this issue would be very much appreciated.  

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Apex Legends Prediction Error","moderationData":{"__ref":"ModerationData:moderation_data:5450493"},"body":"

Hey @MQCH0, 

\n


There are some other troubleshooting steps we can try which may help with this. 

\n\n

A good place to begin would be with the basic and advanced connectivity steps over at the EA Help website. If you're still running into the same issues after that please let me know. Thanks! 

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Hello @EA_Kent,

I have already gone through and tried all of the troubleshooting steps from the ea help website as well. Nothing seemed to help the prediction error issue.

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@MQCH0 

\n\n

Gotcha, thanks!

\n\n

Which platform do you play on? 

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@EA_Kent 

I play on steam.

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@MQCH0 

\n\n

Thanks!

\n\n

Can we try changing the DNS settings in Windows to see if that makes any difference? Setting a different DNS can sometimes help with issues like this. 

\n\n

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there, check out the Microsoft Support website for more details. Choosing the Manual option will let you enter a DNS of your choosing. 

\n\n

I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard that using the Cloudflare DNS Resolver can also help (Primary DNS: 1.1.1.1). Let me know how it goes if you're able to give it a shot. Thanks again! 

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@EA_Kent 

Setting my DNS to Googles public DNS seemed to fix the issue for the most part. Every once in while the prediction error pops back up but that's way better than having it constantly.

Thank you for all the help.

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@EA_Kent 

Well it seemed to work at first however, now after playing for a little while it is back to popping up constantly once again.

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@MQCH0 

\n\n

Thank you for giving it a shot!

\n\n

Could you post a DxDiag when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

\n\n

Thanks again. 

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@EA_Kent 

Here is my DxDiag.

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@MQCH0 

\n\n

Thank you!

\n\n

When you've got the chance can you try running the Windows System File Checker tool to see if it's able to find any issues? I noticed a few Windows processes were crashing in the diagnostics section in the DxDiag, so I am curious if that might be related to the issues you've been seeing. 

\n\n

For more info on how to run the System File Checker visit the Microsoft Support Website. Let me know how that goes once you've had the chance to give it a shot. Thanks! 

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@MQCH0 

\n\n

Thanks for giving it a shot!

\n\n

Could we also try setting a Static IP address in Windows to see if that helps? The Port Forward website has some instructions on how you can set one up. 

\n\n

If you're able to give that a try please let me know if you notice a difference. Thanks again. 

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