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Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Paschalcarton26 and NRGDizzy909
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Opening purchased apex packs
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening purchased apex packs
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 15 approx
When did this happen? (dd.mm.yy hh:mm) 24/08/2021 Australia
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? My son didn’t get any heirloom shards?
What should be happening instead? Assume he should have gotten shards
Steps: How can we find the bug ourselves? I don’t know

‌

Has anyone else had this issue?

","body@stringLength":"2877","rawBody":"

‌

Has anyone else had this issue?

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Apex Legends Error processing game logic #278","moderationData":{"__ref":"ModerationData:moderation_data:5413045"},"body":"

@Paschalcarton26 when you unlock anything in the game its open on our side so even you crash you still have the item.

\n\n

Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Make sure that you wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

Thanks!

/Atic

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