Re: EXCEPTION_ACCESS_VIOLATION(read): 0000000009CBB6E8 (Apex Crash)
by LudensMuffinOriginal Post
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Asus ROG Strix RTX 2080 OC
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? DracoDev1L
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)? Bangalore, Wattson
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The small town/settlement south of skulltown, east of airbase and west of thunderdome
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing, just jumping from the roof of 1 building to the roof of the other one (from the tall building to the smaller one)
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? like hundreds. First crash in months
When did this happen? (dd.mm.yy hh:mm) 20.07.2019
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashed. Here is the apex_crash.txt crash: { nvwgf2umx: 0000000000C1737D EXCEPTION_ACCESS_VIOLATION(read): 00000000000002D8 } cpu: "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz" ram: 16 // GB callstack: { KERNELBASE: 0000000000086B2C ntdll: 00000000000A81CB ntdll: 000000000008FD56 ntdll: 00000000000A477F ntdll: 0000000000004BEF ntdll: 00000000000A34EE nvwgf2umx: 0000000000C1737D nvwgf2umx: 0000000000B115FC nvwgf2umx: 0000000000C9FF5C nvwgf2umx: 0000000000C9932E nvwgf2umx: 00000000001B122A nvwgf2umx: 00000000003A652E nvwgf2umx: 000000000039A200 nvwgf2umx: 00000000003A2AFD nvwgf2umx: 00000000003A29A9 nvwgf2umx: 0000000000399CED nvwgf2umx: 0000000000BFA46A nvwgf2umx: 00000000012A552C KERNEL32: 0000000000017974 ntdll: 000000000006A271 } registers: { rax = 0 rbx = 0 rcx = 0x000002A2DD1FA210 rdx = 0x000002A1069368F0 rsp = 0x000000A30927ED10 rbp = 0x0000029FDE7802E0 rsi = 0x0000029FDE767FC0 rdi = 0x0000029F85853D00 r8 = 0x000002A134970F00 r9 = 0x000002A0BDF14570 r10 = 0x000002A1978E73A0 r11 = 0x0000029FDE7802E0 r12 = 0 r13 = 0x000002A0E8BA8014 r14 = 0 r15 = 0 rip = 0x00007FFB392B737D xmm0 = [ [10000000, 0, 0, 0], [0x4B189680, 0x00000000, 0x00000000, 0x00000000] ] xmm1 = [ [0.0099999998, 0, 0, 0], [0x3C23D70A, 0x00000000, 0x00000000, 0x00000000] ] xmm2 = [ [55573.406, 0, 0, 0], [0x47591568, 0x00000000, 0x00000000, 0x00000000] ] xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] } build_id: 1562876448
What should be happening instead? No crash
Steps: How can we find the bug ourselves? No idea, read the apex_crash.txt
Game crashed with an error so here is the apex_crash.txt file
Sorry to see that you are having issues @DracoDev1L.
Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Darko
Here you go buddy.
Hey @DracoDev1L I'm seeing a number of errors there related to GameManagerService crashing.
Let's try disabling it and then see if the issue remains: From task manager open services-and in there located Razer Game Scannerdoubleclick. Click on it and set the startup type to disabled.
Once done launch the game again and see if the issue remains.
Darko
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Vega 56
Enter RAM memory size in GB 24
What is your gamertag/PSN ID/EA Account name? FearandFlow
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Octane
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Market
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? It happens randomly from every 3-20.
When did this happen? (dd.mm.yy hh:mm) 23/7/19 07:49 CST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes.
What should be happening instead? The game should not crash.
Steps: How can we find the bug ourselves? No idea.
crash:
{
R5Apex: 0000000001185F97
EXCEPTION_ACCESS_VIOLATION(read): 0000000009CBB6E8
}
cpu: " Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
ram: 24 // GB
callstack:
{
KERNELBASE: 0000000000086B2C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 0000000001185F97
R5Apex: 00000000006A7DB0
R5Apex: 00000000006A7D42
R5Apex: 00000000006A7D52
R5Apex: 00000000005AE789
R5Apex: 0000000000456C7D
R5Apex: 0000000000456666
R5Apex: 0000000000456A57
R5Apex: 00000000004552E7
R5Apex: 0000000000457012
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x0000020209CBB708
rbx = 0x4A23D80F90009007
rcx = 0x09CBB6F0
rdx = -8 // 0xFFFFFFF8
rsp = 0x0000001E3D60FA48
rbp = 0x0000020209CBB760
rsi = 0x0000020209CBB6D0
rdi = 0x0000020209CBB710
r8 = 48
r9 = 48
r10 = 0x0000020209CBB6C8
r11 = 0x0000020209CBB6D0
r12 = 250
r13 = 2629 // 0x00000A45
r14 = 0x0000020209CBB6C8
r15 = 103
rip = 0x00007FF6C8585F97
xmm0 = [ [-4.6575138e-10, 1024912.1, -4.6575149e-10, 900843.38], [0xB0000657, 0x497A3902, 0xB0000659, 0x495BEEB6] ]
xmm1 = [ [-4.6575149e-10, 900843.38, -2.5355003e-29, 633952.25], [0xB0000659, 0x495BEEB6, 0x900090AD, 0x491AC604] ]
xmm2 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [2.3858514e+08, 0, 0, 0], [0x4D638853, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448
Any idea? Would be helpful. It has been happening the past few days.
