Help us improve Answers HQ! Take Survey No, Thanks

Anyone else still waiting on compensation from 1/24 - 1/26 outage?

by kebrink
Reply

Original Post

Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★★★★ Novice

@EA_MindTricks  Hi, I’m in exactly the same position as a few above, missed the opportunity to join GAC amongst other things due to the outage, was locked out until using another device the following day that gave me brief access to join TW, but was not back on my primary device until the Monday. 
ally code is 334-348-324 

thanks! 

Message 11 of 26 (317 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★★★ Novice
@EA_MindTricks I was affected by the outage as well and never received compensation. I was able to use my old phone (which I didn’t discover until much later) and even then I could only log in intermittently. I usually login on an I phone XS and logged on using an iPhone 7 that barely functioned and only while on WiFi.

Ally code: 774-483-871
Message 12 of 26 (296 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★ Newbie
I’m still waiting as well
Message 13 of 26 (280 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★★★ Novice

I still haven’t received compensation. I called EA and submitted a ticket for this issue and wasn’t able to play on my phone the entire period. I got on my account via my iPad after a day or two, but was affected by this issue and deserve compensation.

 

Ally Code: 284-167-411

FDB902BA-971F-42E0-BDDB-91CB7F4887AE.png
Message 14 of 26 (244 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

EA Star Wars: Galaxy of Heroes Team
Thanks all, after verifying your accounts and confirming you were affected by the 24-26 Jan 2020 iOS outage we've added the make good to your accounts as well.
Thank you and apologies for the inconvenience.

For any other outstanding cases please send me a PM with your Ally Code to investigate.
Message 15 of 26 (196 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★★★ Novice

Hi I was affected by the recent outage but have recieved no compensation.

i was locked out on my phone, but was able to logbin through an old slow ipad, with only wifi capability.

this was my 2 accounts ally codes:

487-613-693 and 

251-153-294.

 

thank you

Message 16 of 26 (169 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

[ Edited ]
★★ Novice

I am still waiting too. I was out of the game for 60 hours that weekend and I have been anxiously awaiting compensation. My ally code is 755-142-198.  Hopefully they are still checking this thread...https://answers.ea.com/t5/user/viewprofilepage/user-id/11676897

Message 17 of 26 (143 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★ Novice
@EA_MindTricks I was affected as well and have been anxiously awaking compensation. I was out of game for 60 hours. Ally code is 755-142-198.
Message 18 of 26 (139 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

★★ Newbie
@EA_MindTricks same as the above posters I was effected by the outage and received no compensation meanwhile missing my arenas.

AC: 575285919
Message 19 of 26 (88 Views)
Highlighted

Re: Anyone else still waiting on compensation from 1/24 - 1/26 outage?

EA Star Wars: Galaxy of Heroes Team

@Marilficent If the Ally Code you provided is the correct one, than you were not affected by the 24-26 Jan 2020 iOS outage as your account is linked to Google Play only.

@murmur0827 and @mrsjroney Your accounts were verified as valid and have added the make good. Thank you and apologies for the inconvenience.

Message 20 of 26 (50 Views)