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Re: Anthem unable to connect to servers/infinite loading screen bug

by Evilstans
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Original Post

Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Upon launching the game
When did this happen? (dd.mm.yy hh:mm) 22.02.19 03.00pm EST
Summarize your bug Upon launching the game, I have received either the infinite loading screen bug, or a message telling me that I cannot connect to the Anthem servers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game on Xbox One.
What happens when the bug occurs? I am unable to play Anthem as a result of being unable to connect to the servers, even though both my internet and the Anthem servers appear to be working as intended.
What should be happening instead? I should be bypassing the launch screen and loading into the game.

There appears to be a second bug that occurs in tandem with this one, wherein the bioware logo (with the Ranger Javelin) has trouble fully loading, and stops midway through the animation. I began encountering this error at the same time that the game became unable to load. 

Message 1 of 56 (9,158 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice

Somebody have some answers?

Message 2 of 56 (8,873 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Newbie

Hey 

i uninstalled my preorder and LOD pack and moved my game to internal storage not my external HD and I’m now able to log in. 

 

Worth a shot! 

Message 3 of 56 (8,846 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★ Newbie

Game stopped working during mission.  Volume is completely gone.  I cannot get past start up menu. I didn't pay 80$ for this crap. destiny was way better. Trash game.

Message 4 of 56 (8,798 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice

I tried this, unfortunately it did not work. 

Message 5 of 56 (8,720 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★ Novice

I have been having this problem for the past 6hours wont load all the way. It freezes and I've even deleted the game off my xbox and re downloaded it and still no sound when ur loads if it loads 

Message 6 of 56 (8,706 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice
Same thing would love a fix
Message 7 of 56 (8,671 Views)
Highlighted

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice

I was having this this morning.  I did a hard restart (from the xbox menu). Played another mp game and came back.  I saw something that said that this clears the cache and allows it to boot up again

Message 8 of 56 (8,665 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Novice

I logged in on my account on my sons xbox. It worked just fine then I switched over to my xbox rebooted the xbox and im good.

Message 9 of 56 (8,653 Views)

Re: Anthem unable to connect to servers/infinite loading screen bug

★★★★ Newbie
Tried the same thing didn’t work for me
Message 10 of 56 (8,642 Views)

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