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Anthem lag PC 07/2019

by spencerfaerber

Original Post

Anthem lag PC 07/2019

★ Novice

Product: Anthem
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060
Enter RAM memory size in GB 16
Please select your region North America
Were you on an Expedition when the issue occurred? Yes
What type of Expedition were you on when the issue occurred? Freeplay
What was the name of the Mission / Contract / Stronghold you were on? Freeplay/all missions/all strongholds
What was your chosen difficulty level? Grandmaster 1
What Javelin were you using when the issue occurred? Storm
What was your Expedition team makeup? Random Freelancers
Where did this issue occur? Please include menu name or in game location. everywhere
When did this happen? ( hh:mm) began on the February Patch
Summarize your bug Unbearable lag
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm always lagging
What happens when the bug occurs? Constant lag
What should be happening instead? No lag

I have gone through every "fix". Uninstalled the game, reinstalled, "repaired", adjusted graphics settings, adjusted video card settings, updated Windows. Even the new PTS demo is lagging. When the game first launched it was fine, but since the update in, I think it was February, it has had terrible lag and I can't even play anymore. 

Message 1 of 4 (469 Views)

Re: Anthem lag PC 07/2019

★★ Apprentice
@spencerfaerber hi Spencer,
open origin
application settings
turn off originwebhelperservice
turn off origin overlay if it is on

open nvidia control panel
open manage 3d settings
set "power management mode" to Maximum performance

open control panel
open power options
Change plan settings (if running ryzen cpu ensure that it is set to ryzen balanced power plan)
expand pci express
expand link state power management
set to off

restart pc, run the game and let me know.
and if you could use fps monitor and let know the gpu and cpu temperature once you are in freeplay
Message 2 of 4 (445 Views)

Re: Anthem lag PC 07/2019

★ Novice

I completed all of your recommendations and observed the FPS during gameplay.


200+ FPS during loadscreens

low 7FPS high 95 During Freeplay

After about 5 minutes of gameplay, FPS raged from 10-50 FPS, spending the most time around 15-30FPS

In Fort Tarsis FPS stayed around 15FPS as I ran around


Attached are my usages and temp

Message 3 of 4 (414 Views)

Re: Anthem lag PC 07/2019

★★ Apprentice

hi @spencerfaerber 


what preset / ingame graphic settings are you running on?

can you take a screenshot of them for me please?

And is your Anthem installation on the HDD or SSD?


there is an odditiy from the screenshots you shared in the last post, although your GPU has 6GB dedicated memory the system is using system ram instead for the most part, which is slow in comparison and also not on the GPU therefore "travelling" further with the data.


I believe there is a setting in your intel graphics panel for setting  the dedicated GPU as the only GPU, even if it increases your power usage it should at least instruct the machine to utilize the GTX 1060 to the fullest.


in addition to this, can you open NVIDIA control panel and set "Max prerendered frames" to 1, and take same screenshots again, in your case you have more CPU power to ulilize and doing this step will offload some of the load of preparing frames back to the CPU instead and decrease input lag seeing as you have a 120HZ.


and your DXdiag is showing not only the webhelper, origin and anthem crashing but also a inpagerror which is indicative of bad sector/ failure of HDD.

To check which it is please run a /chkdsk in cmd.


From Command Prompt
  1. Log into Windows 10.
  2. Press the Windows key to open the Start Menu.
  3. Select Search.
  4. Type-in cmd.
  5. Right-click on Command Prompt from the search results list.
  6. Click Run as administrator.
  7. Log in as an Administrator.
  8. When Command Prompt launches, type the command: chkdsk C: /f /r /x.

and a SFC scan to ensure the windows fles and system are intact.


Run the System File Checker Tool
  1. Login to Windows 10.
  2. Click the Search button on the bottom left, and type command prompt.
  3. When you see the Command Prompt program listed, Right-click it, then click Run as administrator. ...
  4. When the command prompt box comes up type the following then click Enter: sfc /scannow.

Please revert with your screenshots and findings, and lets take it from there.



Message 4 of 4 (320 Views)
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