Anthem freezes for RTX 2080 Super - DirectX Device Removal Error

[VenomKnight906]

Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia RTX 2080 Super
Enter RAM memory size in GB 8 GB
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. During launch, on occasion it allows me to run through the tutorial, but always freezes at some point.
When did this happen? (dd.mm.yy hh:mm) 12/13/2020 12:37 PM EST
Summarize your bug Anthem freezes and an DirectX Error is flashed, saying the DXGI_ERROR_DEVICE_REMOVED. This has been happening since I purchased Anthem, 100% of time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launch the game on a new Alienware computer I guess
What happens when the bug occurs? Game freezes
What should be happening instead? I should be able to play the game

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see two cases under my user ID for history and attempts to resolve

Case #69584019

Thanks,

[Valhalla-strider]

Hello @VenomKnight906   maybe you can follow those steps from @Iluminatethesky....hope it works for you

https://answers.ea.com/t5/Technical-Issues/Directx-error-Driver/m-p/9322341#M28217

BTW apart from that problem desable Origin in game and prefer Ethernet to Wi-Fi in order to avoid a maximum of bugs