Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region North America
Were you on an Expedition when the issue occurred? Yes
What type of Expedition were you on when the issue occurred? Stronghold
What was the name of the Mission / Contract / Stronghold you were on? Temple of Scar
What was your chosen difficulty level? Hard
What Javelin were you using when the issue occurred? Colossus
What was your Expedition team makeup? Random Freelancers
Where did this issue occur? Please include menu name or in game location. Room with 3 canisters needed to open door.
When did this happen? (dd.mm.yy hh:mm) 02/03/2019
Summarize your bug Finished Autocannon I challenge after finishing off Torrent I. Challenge was completed but Trophy did not trigger. Have since finished all basic Autocannon challenges and 1 of the Masterworks and still no Trophy. It is now the only trophy left for Platinum.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create a pilot and work on finishing the level 1 autocannon challenges. Repeat until it fails to trigger the autocannon trophy.
What happens when the bug occurs? Autocannon I challenge completes. Fails to trigger Autocannon Trophy
What should be happening instead? Trigger Autocannon Trophy when Autocannon challenge is completed.
Currently not in game and keep forgetting to do image capture. I am not a trophy hunter, but when I pick a game to platinum, I platinum it and while overall this wasn't the most intensive to do, it bothers me it cannot be completed due to minor bugs like this.
I have same issue but on Xbox and with the LMG's. I have done all the LMG challenges but the achievement never propped
Contacted EA Support for this, this morning. Finished the Autocannon I Challenge over the weekend. After a 40-minute phone call, I was told that trophies were PSN's domain, and that I would need to contact Sony. After a 50-minute wait, entered a chat with Sony Support that lasted 35 minutes while they researched the issue, only for them to say that they cannot manually award trophies, and directed me back to EA Support. Honestly, I wish EA would just wipe all my Autocannon progress, as repeating 150 kills with three Autocannons didn't take half the time I've spent being bounced back and forth between the two companies.
March 2019 - last edited March 2019
Hi, I appreciate your effor for fixing this problem, i also make new charechter and even deleted my save data but they share the challenges and the save data is online and in my opinion is BS, in all game i played until now when u hit new game everything start from beginning, again tankyou for everything, i hope they fix it soon
March 2019 - last edited March 2019
That was definitely EA trying to shift blame and dodge the problem. The data to trigger trophies is all on EA's side. If it was a bug of it just not popping then I could reroll a character/delete local data and redo it. BUT, as the data is all EA side, we CAN'T do anything. Also, as this seems to happen to multiple trophies, EA needs to deal with this. I cannot believe EA tried to dodge the blame for this bug.
I already figure this fix out. I have not done this because it technically violates the EULA of both Sony and EA. Just a heads up for everyone.
Have the same issues on Xbox have 4 bugged achievements including return to the heart of rage.. don’t have the time to be on the phone for hours for nothing if ea support feels like reaching out it would be appreciated. Filling out tickets to the community other than BioWare/ea directly is really weird guys