Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1060 6GB ZOTAC International Limited GP106-A1
Enter RAM memory size in GB 16 GB DDR4
What is your gamertag/PSN ID/EA Account name? troync3
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Start screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I am using a wireless headset through Bluetooth connected to my PC. The issue is that Apex Legends mutes all sound on my PC, including other programs. This issue only occurs when using a wireless connection, if I use the headset's supplied cable I can hear sound fine. I have checked around in the PC's Sound settings but have had no success. The sound does not work at all, so there are not even short periods when sound works. I have never experienced this with other games before, so do not know what could cause it. My drivers are up to date and sound works fine when the game is closed (I have tried to play sound in Spotify and it pauses when the game opens, starting again when I close Apex)
What should be happening instead? I should hear sound.
Steps: How can we find the bug ourselves? Not applicable for this issue. Please see above.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1060 6GB ZOTAC International Limited GP106-A1
Enter RAM memory size in GB 16 GB DDR4
What is your gamertag/PSN ID/EA Account name? troync3
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Start screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I am using a wireless headset through Bluetooth connected to my PC. The issue is that Apex Legends mutes all sound on my PC, including other programs. This issue only occurs when using a wireless connection, if I use the headset's supplied cable I can hear sound fine. I have checked around in the PC's Sound settings but have had no success. The sound does not work at all, so there are not even short periods when sound works. I have never experienced this with other games before, so do not know what could cause it. My drivers are up to date and sound works fine when the game is closed (I have tried to play sound in Spotify and it pauses when the game opens, starting again when I close Apex)
What should be happening instead? I should hear sound.
Steps: How can we find the bug ourselves? Not applicable for this issue. Please see above.
I am using a wireless headset through Bluetooth connected to my PC. The issue is that Apex Legends mutes all sound on my PC, including other programs. This issue only occurs when using a wireless connection, if I use the headset's supplied cable I can hear sound fine.
I have checked around in the PC's Sound settings but have had no success. The sound does not work at all, so there are not even short periods when sound works.
I have never experienced this with other games before, so do not know what could cause it. My drivers are up to date and sound works fine when the game is closed (I have tried to play sound in Spotify and it pauses when the game opens, starting again when I close Apex)
