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After the latest update 23.04 Anthem crashing my PC and force it to hard reset.

by Loco_Nobody
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Original Post

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★ Novice
Have the same problem https://answers.ea.com/t5/Bug-Reports/Anthem-crashes-to-desktop-at-world-event-Free-Play-ONLY/m-p/78...

My problem is related to only desktop crash though and free play event when encountering a " Word Event" works fine in stronghold and contracts
Message 11 of 35 (177 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★★ Novice
the PC i mentioned above is the rig i am using for gaming. i also have a much inferior desktop FX8350 and R9 280x where when i installed the game has to be setted to lower graphics to have decent performance but without crashes. i also have a proffestional workstation Threadripper based and an EPYC based server which are meant for work. maybe if i found some time i will try Anthem on these machines out of curiosity.
Message 12 of 35 (175 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

[ Edited ]
★★★★ Novice

What do you get in the C:\Users\username\Documents\BioWare\Anthem\CrashDumps\
If you dont know how to decode it use Visual Studio and do an analyze

Would like to see if you also get the
BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_NULL_POINTER_WRITE_INVALID_POINTER_WRITE_ FAILURE_PROBLEM_CLASS: APPLICATION_FAULT FAILURE_SYMBOL_NAME: Anthem.exe!NvOptimusEnablement


FAILURE_ID_HASH_STRING: um:null_pointer_write_c0000005_anthem.exe!nvoptimusenablement

FAILURE_ID_HASH: {f580e9c6-141b-2ac0-f3fd-762966ac25c0}

Message 13 of 35 (167 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★ Guide

@Loco_Nobody wrote:
the PC i mentioned above is the rig i am using for gaming. i also have a much inferior desktop FX8350 and R9 280x where when i installed the game has to be setted to lower graphics to have decent performance but without crashes. i also have a proffestional workstation Threadripper based and an EPYC based server which are meant for work. maybe if i found some time i will try Anthem on these machines out of curiosity.

This probably means that the issue is specific to your gaming PC. Have you tried replacing RTX 2070 with R9 280x to see whether the issue is caused by GPU or not?

Message 14 of 35 (156 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★★ Novice

This was a really good idea. Thank you again for your trouble.

Thats what i 'm getting from the MDMP file. I am starting to analysing what's going on.

 

In CrashDump_2019.03.27_00.55.21.804.mdmp the assembly instruction at Anthem+6679420 in D:\Origin Games\Anthem\Anthem.exe has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00000000 on thread 11

Thread 11 - System ID 6364

Full Call Stack

 

Function Arg 1 Arg 2 Arg 3 Arg 4 Source
Anthem+6679420 00000001`43ac89b8 00000000`27b81510 00000001`44650730 00000000`27b81548
Anthem+b3bc19e 00000000`27b81510 00000001`44650730 00000000`27b81548 80000000`00000000
Anthem+3ac89b8 00000001`44650730 00000000`27b81548 80000000`00000000 00000001`438c3250
0x27b81510 00000000`27b81548 80000000`00000000 00000001`438c3250 00000000`fb1e95d9
Anthem+4650730 80000000`00000000 00000001`438c3250 00000000`fb1e95d9 00000000`39e645e8
0x27b81548 00000001`438c3250 00000000`fb1e95d9 00000000`39e645e8 00000000`00000001
0x80000000`00000000 00000000`fb1e95d9 00000000`39e645e8 00000000`00000001 00000001`46e6df50
Anthem+38c3250 00000000`39e645e8 00000000`00000001 00000001`46e6df50 80000000`00000000
0xfb1e95d9 00000000`00000001 00000001`46e6df50 80000000`00000000 00000000`0815e9bc
0x39e645e8 00000001`46e6df50 80000000`00000000 00000000`0815e9bc 00000000`370b6601
0x00000001 80000000`00000000 00000000`0815e9bc 00000000`370b6601 00000000`36f60070
Anthem+6e6df50 00000000`0815e9bc 00000000`370b6601 00000000`36f60070 00000000`36f69200
0x80000000`00000000 00000000`370b6601 00000000`36f60070 00000000`36f69200 00000001`416170d9
0x0815e9bc 00000000`36f60070 00000000`36f69200 00000001`416170d9 00000000`09566a18
0x370b6601 00000000`36f69200 00000001`416170d9 00000000`09566a18 00000000`09566a1c
0x36f60070 00000001`416170d9 00000000`09566a18 00000000`09566a1c 00000000`0f3fdd00
0x36f69200 00000000`09566a18 00000000`09566a1c 00000000`0f3fdd00 00000000`39e645e8
Anthem+16170d9 00000000`09566a1c 00000000`0f3fdd00 00000000`39e645e8 80000000`00000000
0x09566a18 00000000`0f3fdd00 00000000`39e645e8 80000000`00000000 00000001`438c3250
0x09566a1c 00000000`39e645e8 80000000`00000000 00000001`438c3250 00000000`3655f610
0x0f3fdd00 80000000`00000000 00000001`438c3250 00000000`3655f610 00000000`3655f3d8
0x39e645e8 00000001`438c3250 00000000`3655f610 00000000`3655f3d8 00000000`00000000
0x80000000`00000000 00000000`3655f610 00000000`3655f3d8 00000000`00000000 00000000`00000001
Anthem+38c3250 00000000`3655f3d8 00000000`00000000 00000000`00000001 00000000`39e5e8b8
0x3655f610 00000000`00000000 00000000`00000001 00000000`39e5e8b8 00000000`00000797
0x3655f3d8 00000000`00000001 00000000`39e5e8b8 00000000`00000797 00000000`370b6630

Image Name: D:\Origin Games\Anthem\Anthem.exe Symbol Type: None
Base address: 0x00000000`00000000
Checksum: 0x00000000`00000000 Comments:
COM DLL: False Company Name:
ISAPIExtension: False File Description:
ISAPIFilter: False File Version:
Managed DLL: False Internal Name:
VB DLL: False Legal Copyright:
Loaded Image Name: Anthem.exe Legal Trademarks:
Mapped Image Name: Original filename:
Module name: Anthem Private Build:
Single Threaded: False Product Name:
Module Size: 304,26 MBytes Product Version:
Symbol File Name: Anthem.exe Special Build: &

 

 

 

 

Message 15 of 35 (140 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

[ Edited ]
★★★★★ Novice

My RTX 2070 Performs flawessly on other games , video editing and data analysis. Also even if by changing the Gpu would solve the problem there is no point to that as long as i am not gonna use a different setup. Anyway i am gonna try it with my workstation's GPU RTX 2080ti to figure if it is a build specific problem.

Somehow i am finding all this more interesting than playing the game right now 

Message 16 of 35 (138 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★ Novice
Got a quick message from EA about my problem
nvidia had some issues with the 430.39 there is a hotfix with CPU load

"Hey, try the 430.53 driver set, there is a hotfix in that newest version.

https://answers.ea.com/t5/PC-Community/Nvidia-driver-hotfix-version-430-53-4-29-2019/m-p/7835366 "

Will try this as soon as the server comes up again
Message 17 of 35 (134 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★★ Novice
Thank you very much for your trouble. I will try and report further.
Message 18 of 35 (132 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★ Novice
@Loco_Nobody Did the 430.53 patch work for you ?
Message 19 of 35 (97 Views)

Re: After the latest update 23.04 Anthem crashing my PC and force it to hard res

★★★★★ Novice
I am starting to narrowing things by now. The access violation exception (0xC0000005) report i am getting from the Anthem's crash dump file seems to be the suspect. I have experimented with that a little and i have also installed the Nvidia hotfix patch and yesterday i managed to complete a 2 hours session without problem. I will make further tests today. Too bad i have to spend my Easter days off trying to fix this. Today is the last day of the public holidays in Greece so tommorow am getting back to work and i will not have enough time to commit until weekend. I will report further.
Message 20 of 35 (84 Views)

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