Advancement crate

[NPAndrew]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung s8+
OS Version 8.0
What is your Player ID? Dr3w
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug I advanced from area 5 to 6 with GDI and didnt receive the crate
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country United States

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No crate given after advancement 

[EA_Grasshopper · Accepted solution]

Cool, thanks for letting me know. I've flagged this for further investigation.

[EA_Grasshopper]

Hey @NPAndrew thanks for reaching out. Did you reach Sector 6 prior to this and drop down? If you reached Sector 6 before this you will have already claimed your crate so when you climb back up, there's no crate to collect.

[NPAndrew]

No this would have been my first time reaching level 6 @EA_Grasshopper

[EA_Grasshopper · Accepted solution]

Cool, thanks for letting me know. I've flagged this for further investigation.