Can not watch ads on turkey

[equasianamk]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Can not watch ads
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Ads failure
What happens when the bug occurs? Ads failure
What do you expect to see? Ads failure

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I can not watch ads. I lost much reward pls help me

[memocan1342]

I cant shoe bonus ads

[JACKIEBIGBLACKE]

Same thing for me sometimes it works but havent got any monthly ads and some of the event ads. Said since I have spent money on the game and not going to get the players I wont because of it

[Gaborrrrrrr]

...

[thpmnzqik26n]

Same and it's extremely irritating. I'm having a hard time enjoying my game

[BilllyBEAN]

NO ADS! Come on EA the problem is still here. Please fix this!

[memocan1342]

I cant show bonus add

[EA_Blueberry]

Hey, folks.

Our team will need to gather more information around this to determine what's causing it to happen on your end. Please DIRECT MESSAGE ME the following info below and confirm here that you've sent it.

• Device type
• NBA Live User ID (this is not your name, it's a numerical number in the top right corner when you visit Settings) DO NOT SHARE THIS PUBLICLY
• Device's software version
• Your NBA Live Mobile app version
• Region you're located in the world
• Origin ID/EA Account. Not sure what it is? Go to Settings in game>Help>Submit a case to our Help site by logging into our EA Help site. 
• Which ad(s) aren't specifically working for you when you select them
• Have you tried reinstalling the game and attempted all of the steps we've tried in this post already?

I know that's a lot to ask but any help you can send our way will really help our QA team reproduce what's happening for your account. Thanks ahead of time!

[CarterZ198]

@EA_Blueberry How do we DM you? Thanks.

[EA_Blueberry]

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@CarterZ198 wrote:
@EA_Blueberry How do we DM you? Thanks.

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@CarterZ198 

Select my name which should bring you to my profile. There is an option to contact me via direct message. The ability to contact others via DM is disabled if you're a fresh account, try creating a post on our forums to "level up" for this ability.