Ads button greyed out

[muhyun4028]

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Whenever i click ads watch buttons it win’t work and turned out grey. When it comes in ios13 , i just reset ad id on my phone setting but after updated to ios 14 there is no options for ad id , so i don’t know what to do.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I might be my own account issue
What happens when the bug occurs? Button greyed and no response
What do you expect to see? Watch ads normal as before

‌

Whenever i click ads watch buttons it win’t work and turned out grey. When it comes in ios13 , i just reset ad id on my phone setting but after updated to ios 14 there is no options for ad id , so i don’t know what to do. 

[EA_Blueberry · Accepted solution]

@muhyun4028 

Hey there!

Are you still experiencing this? If so, does re-installing the game fix it for you?

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[MWHawkeOne]

Ads are not working at all as well. Are the devs trying to make us use all our gold so we end up broke for season 5?

Answer: YES! 

[EA_Blueberry · Accepted solution]

@muhyun4028 

Hey there!

Are you still experiencing this? If so, does re-installing the game fix it for you?

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[Kennethf4]

Im using andriod, i have no ads since the start of season 4, and then

I quit, untill now still no ads.

[EA_Blueberry]

@Kennethf4 Are you playing on VPN? Ads are not guaranteed to show up for everyone at the same time because of promotional factors.

[KingdomCome81]

@EA_Blueberry Hi - I’m also experiencing this.

Have rebooted iPad and game
Have uninstalled and reinstalled game
Have updated iOS

But still not working.
Seems pretty inconsistent. Any other hacks/tips?

[EA_Blueberry]

@KingdomCome81 

Try this:

For iOS:

1. Close your game

2. Go to your device settings

3. Go to Privacy

4. Scroll down to Advertising

5. Reset Advertising Identifier

6. Restart your device

7. Launch the game again

For Android:

1. Close your game

2. Go to settings

3. Go to Google: Services & preferences

4. Go to Ads

5. Click on "Reset advertising ID"

6. Click OK

7. Restart your device

8. Launch the game again

[KingdomCome81]

That worked! Thanks so much for the quick response.

[EA_Blueberry]

@KingdomCome81

Awesome. Have fun!

[gskma]

I have the same issue, but there is no such option as “resetting advertising id” on my iPhone. I’m on iOS 14.4. Please advise.