Account won’t sync to other consoles

by tvsmbean
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Account won’t sync to other consoles

★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? SoccerSloths
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Torrozz_
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Rampart
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. New platform
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Adding ea account to ps4
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 24/10/21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I lose all legends and levels even though I added my ea account
What should be happening instead? I should keep all legends and levels
Steps: How can we find the bug ourselves? Make an account on Xbox and get some legends, then add that same account to a play station

When I load in to ps4 after playing on Xbox it shows the same legend I played as before even though it shows I don’t have them

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Re: Account won’t sync to other consoles

Community Manager

Hey @tvsmbean

 

There is no cross-platform progression in Apex Legends, I'm afraid. If you switch to a different console you would be on a brand new account. 

Kent.png

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Re: Account won’t sync to other consoles

Community Manager

Hey @tvsmbean

 

There is no cross-platform progression in Apex Legends, I'm afraid. If you switch to a different console you would be on a brand new account. 

Kent.png
Message 2 of 2 (62 Views)
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