Account turned minor / underage

[m5286ebbr608]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Tried in several Android devices
OS Version MIUI 12.5.8 and others (Samsung)
Ally Code: (Find it here: http://bit.ly/AllyCode ) 166-418-283
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Account turned underage/minor after 5 years playing
Steps: How can we find the bug ourselves? Social functionalities disabled, specially guild chat
Connection Type Mobile
Please select your region Europe
Country Spain

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Since past Tuesdays' server updated, my account has turned underage/minor, so now social content is missing, specially guild chat. I'm an officer, so it is significantly affecting my game experience.

Of course I am an adult, and have been playing with no issues for more than 5 years. My birthdate is correctly set on my Google Account and my EA account linked.

I've tried several solutions posted at the forums, including device hard reset, but haven't worked. 6 contacts with EA support, and in the last one they kindly said they were going to investigate it, but nothing by the moment.

The difference with other posts is that the account has suddenly had this change, it worked as an adult account for the last 5 years.

Thanks in avance!!

[m5286ebbr608 · Accepted solution]

Logged in and... problem solved!!

When logged in a pop up screen asked for my date of birth, introduced it and now everything works again!!

Thank you so much support team for your interest in my issue.

[EA_Gunner]

Can you login to your account and update your details, please? 

[m5286ebbr608 · Accepted solution]

Logged in and... problem solved!!

When logged in a pop up screen asked for my date of birth, introduced it and now everything works again!!

Thank you so much support team for your interest in my issue.

[Mockingbirdking]

Me too!

[EA_Gunner]

You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.