Account hacked (maybe by emulator)

[ohnokenny]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 4 XL, but really all platforms
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 224-288-798
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Account hacked, possibly by emulator
Steps: How can we find the bug ourselves? Monitor character activity, watch change name and join a Russian guild.
Connection Type Wifi
Please select your region North America
Country United States of America

‌

7/15/2020: I downloaded the Memu emulator.  Ran the game for a couple minutes and decided I didn't like the emulator.

7/16/2020:  Logged into game and noticed I was in a Russian guild, my character name changed, and things like gearing up characters I wasn't planning on gearing up.  Time zone was also different, payout times were altered.  I checked my Facebook and Gmail accounts and there are no evidence of foreign devices accessing those accounts.  I had EA help call me twice regarding getting my account secured and they assured me it was.

I'm not experienced with coding but if this hack occurred through emulator, then maybe the hacker did not need to access my google or facebook accounts.  I don't know.

I think they used an in-game hack as well because I was place #1 in Arena and Fleet Arena and I simply don't have the team to do that nor could 5 battles get me there, I don't think it's mathematically possible.

At the end of 7/16, I left myself unguilded and with the name KenzoHacked.

7/17/2020:  This morning, I checked my account and my account is back with the same Russian guild (can I report a guild?) and my name changed to Bonus which was the same name that the hacker used the first time.  I contacted EA again, and they assured me my account is secured and told me to contact Google Play.  I contacted Google which looped me back around to EA.  Now I'm posting here.

At this point, I understand how both EA and Google can only do so much, if this hacking is done by some emulator that doesn't require Google Play or Facebook access, there isn't much they can do.  Technically, they have no ability to force this hacker to not use the emulator (if that's the case).

I'm submitting this asking what you think solutions are available to me.  From other posts, this account can be banned.  I'm fine with that, I just don't want someone else playing a character I put 4 years into.

What I am wondering, is it possible to ban this account and somehow transfer the save state of this character onto an Alt account I have?

Any advice would be greatly appreciated and I look forward from hearing from you.

Thank you

[QuimSWGoH]

@ohnokenny  Had you the account linked to your guest account on the MeMu emulator? the device ID management on MeMu is very bad, are repeated a lot of times. When I installed MeMu I did 6 instances, in 3 of them I found lvl 85 players active in the guest account, some with Darth Revan, General Skywalker and others LOL guys who have it linked to some MeMu guest account. I simplu used the app "Device ID Changer" and tried to find some player ID without any active player, then worked. It seems they have some limited device ID generator, so by MeMu is very easy find lvl 85 players and hack them.

I recommend never link your account to the guest account and play by the mail, because if when someone create a new instance gets a device ID same than you, he can hack you easily, and if you not have it linked to any mail and you only play by the guest account, he can link it to the mail and then in the guest account link another different account, like a lvl 6 accounts, and you will not have access again. So if someone use the guest account, the best is only use it during some minutes, as soon as possible link it to a mail, then the guest account will be restarted to a lvl 1 account, so if someone use the same device ID than you, he only would find a lvl 1 account. This is specially important in accounts created by the MeMu emulator.

[ohnokenny]

There's no way to delete my own comments?  This was done in error.

[ohnokenny]

@QuimSWGoH
Thank you for replying.



My account is tied to Facebook and a Google Play account. I only loaded my game through Facebook when I used Memu.



Are you suggesting I use Memu again and this time load the game through my Google Play account?



Using emulators is all new to me so I'm not that smart when it comes to these things.



Thank you

[BonusBonus2020]

Я купил этот аккаунт!!! Перед продажей мне были предоставлены все необходимые логины и пароли. Я зашёл и убедился, что на аккаунте есть персонаж 85 уровня, посмотрел склад и меня все устроило. После покупки, я, как и любой другой покупатель, привязал к своему аккаунту GooglePlay и сменил пароль. Сейчас Вы пытаетесь обвинить меня в мошенничестве. Ни о каких эмуляторах Memy я не знаю, играю на своем телефоне. Если кто здесь и мошенник, так это автор данной темы. 

[QuimSWGoH]

@BonusBonus2020 Translation: I bought this account !!! Before the sale I was provided with all the necessary logins and passwords. I went in and made sure that there is a level 85 character on my account, looked at the warehouse and I was fine with everything. After the purchase, I, like any other buyer, linked GooglePlay to my account and changed the password. Now you are trying to accuse me of fraud. I don't know about any Memy emulators, I play on my phone. If anyone is a fraud here, it is the author of this topic.

[QuimSWGoH]

If last message is true, then both users are doing things against the ToS, is not allowed the account transfers.

If is not true, send a message by SWGoH EA Forum to CG_LucifersDaddy or CG_Leviathan they are who manage the things about cheating and hacks.

[EA_HighCommand]

Hi @ohnokenny and sorry to hear that.

We locked your account as requested for the time being. Since you already contacted our support we escalated your case to the right person to handle it.

One question: Did you ever link your account to an iOS Game Center account?

[ohnokenny]

@EA_HighCommand I'm not sure, I have ran it on an Apple tablet, but I've loaded my game through Facebook. Is there a way to check?

[EA_HighCommand]

No worries @ohnokenny that is fine.

Our support told me that they've asked you for some information required. If you can provide those asap, that'd be great!