Account Verification: [173077482]

by jwntm4ukkj51
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Account Verification: [173077482]

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★★★ Newbie

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT
OS Version MIUI 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Account Verification: [173077482] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only
What do you expect to see? i can move from the Fast-er Forward Tutorial
Connection Type Mobile
Please select your region Asia
Country Indonesia

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT
OS Version MIUI 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Account Verification: [173077482] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only
What do you expect to see? i can move from the Fast-er Forward Tutorial
Connection Type Mobile
Please select your region Asia
Country Indonesia

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT
OS Version MIUI 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Account Verification: [173077482] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only
What do you expect to see? i can move from the Fast-er Forward Tutorial
Connection Type Mobile
Please select your region Asia
Country Indonesia

Account Verification: [173077482]

my player id: 

[SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

my game stuck in tutorial Fast-er Forward, it been a long time, what I already do:

1. Reconnect my connection 

2. Restart my phone

3. Check the game update

4. Uninstall my apps and then installed it again

5. Report the issue to EA help since 24 March 2024 ticket number 173077482

6. try switching household and then switch back

7. troubleshooting 

the issue is still not resolved, can u just reset my progress in Fast-er Forward event?

not reset my account but just reset the Fast-er Forward event only

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