Help us improve Answers HQ! Take Survey No, Thanks

Account Stats not showing correct stats

by Fitt75

Original Post


Account Stats not showing correct stats

[ Edited ]
★★★★ Novice

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Fitt75
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? not applicable
Which Legends were your squad mates using (if applicable)? not applicable
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. View Stats
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Reviewing my account stats
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? the issue was present from the start of season 2
When did this happen? ( hh:mm) 7/2/2019
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? - Wins: 30, Lifetime top 5s: 1. - Highest Kills: 2 (i've had more kills than that in a match during season 1 and prior.
What should be happening instead? Wins: 30, Lifetime tops 5s should show equal to or greater than 30
Steps: How can we find the bug ourselves? Go to View Stats, and review your stats under the Account Stats section.

My 'Account Stats' says I've got 30 lifetime wins and 1 lifetime top 5s. If I have 30 lifetime wins, shouldn't I have at least 30 lifetime tops 5s or greater? I was watching Shroud's stream on Twitch early today, and he saw the same issue...on stream. I don't remember how many top 5s it said he had, but it was way less than his wins. In his words, he said the stats were "broken". Also under my 'Account Stats', under 'Highest Kills' it says 2. I'm assuming that shows total kills in a match since launch in Feb 2019, correct? If so, that is not correct. I've had more kills than that in a match prior to season 2 release.

Message 1 of 4 (172 Views)

Re: Account Stats not showing correct stats

★★★★ Newbie

The stat tracking has issues. My damage stats are not progressing, and I only got credit for one kill when I had multiple kills in a game. I took a screen shot of the Match Summary that shows the correct number. For a mediocre, below average player like me, I need damage and every kill to count. Someone fix this!!!

Message 2 of 4 (146 Views)

Re: Account Stats not showing correct stats

★★★★★ Newbie

My account stats are displaying incorrectly. I have 0 top 5 stats when I have a apex elite streak of 6. Stats are horribly wrong. Hopefully we can get this fixed asap because this is my favorite feature added by far!!!


Keep up the good work respawn. Please fix this though.


Ps4 user nephrosis1988



Wrong stats apex season 2. Account stats apex season 2 broken. Broken account stats season 2 Apex.

Message 3 of 4 (134 Views)

Re: Account Stats not showing correct stats

★★★ Newbie

My Season 1 shows that I have 265 Top 5s, Yet no games played - and only 27 Top 5s for my overall account. My highest damange is accurate in overall, but no stats for Season 1 at all other than top 5s.....

Message 4 of 4 (69 Views)


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help