Ability buttons disappear (Geonosis TB - Phase 2)

[CrazyPochus]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus 3T
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 473-278-728
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Geonosis TB - Phase 2: Ability buttons disappear and the battle cannot continue. Animations are still running and enemy target can be changed but the battle cannot progress without choosing an ability. Auto-battle doesn't work either.
Steps: How can we find the bug ourselves? Play one of the land battles in Geonosis TB - Phase 2 until ability buttons disappear.
Connection Type Wifi
Please select your region South America
Country Argentina

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See attached screenshot.

[EA_HighCommand · Accepted solution]

Hi all and thank you for the reports.

We have added those details to our ongoing investigation.

[rickwildfire]

Happened to me and a guild mate. Both of us were also using Traya.

Traya vs Ki-adi mundi who counter attacked and then kills himself and game is in a loop without attack buttons.

http://imgur.com/a/o1uD9rn

[Dronez29]

Ally code: 678-882-294

Same issue. Traya led team, jedi ki-adi-mundi counter attacks and dies, not able to use ability or open options menu. Had to force close

[Diamond60]

Same issue here. Happened right after Ki-Adi-Mundi died after attacking while isolated in round 4. Missed out on 300K combat mission points.

Ally code: 832-162-862

[Mawuascht0815]

Same here:

Traya vs Ki-adi mundi who counter attacked and then kills himself and game is in a loop without attack buttons.

845877293

[EA_HighCommand · Accepted solution]

Hi all and thank you for the reports.

We have added those details to our ongoing investigation.

[7AnimalMother]

This has happened to me as well.  It will likely cost my guild a star this Phase.  

Here is video.

https://youtu.be/rxe9zyFOnDI

[Yhatja]

Same bug in phase 3. 

[BryceHutas1]

Same thing happened to me.  In stage 4 my dooku attacked mace and then all ability buttons dissappered.  Lost all progress in battle as well as team I used was no longer available.  My ally code is 832-891-287. This has happened multiple time and has cost my guild in the past TBs, which has cost me enough rewards that I have had to wait until the end of this TB to unlock the Negotiator.  If you are going to force players to spend money to remain competitive like going from gear 13 to relics so quickly.  You better be able to fixvissues like this Just as quickly.  Instead of boasting about you increased revenue this quarter, use some of that money that me and several other players spent to fix this major glitch.

[Haidebej]

Quite similar problem here, but in phase 1, special mission, stage 3 of 4.  I changed targets while Nute was extorting his target, and got stuck.  I could change targets, but the settings icon is greyed out, so can't back out, cancel etc.  Had to crash the game.