Ability Icons Disappearing

by CG_MindTricks
Reply

Original Post

Re: Ability Icons Disappearing

★★★ Newbie

Pixel 2

Android 11

Conquest

Has locked like this several times, almost all in conquest.

I've also experienced in conquest that a "phantom" target will appear. Sometimes I will be required to attack one of the character slots that no longer has a character in it (not pictured)

 

 

 

 

Screenshot_20210718-073100.png
Message 761 of 801 (564 Views)
0

Re: Ability Icons Disappearing

[ Edited ]
★★ Novice

@CG_MindTricks wrote:

Hi all,

 

We are aware of an issue where the battle enters a soft lock due to the ability icons disappearing (selecting Auto battle doesn't change anything). While we've been looking into this, we haven't been able to get a consistent repro and we are still investigating.

 

If you've encountered this issue, please don't create any new threads, but instead comment on this thread with the following info so we can consolidate all the reports:

  • Screenshot(s)
  • Device Model and OS
  • Game Mode (Squad Arena, Grand Arena Championships, Raids, Territory Wars, etc)

Thank you in advance and apologies for the inconvenience this issue is causing meanwhile.


 

 

have this happened today. gac match.... Xiaomi Redmi note 7. have 30 seconds video recorded but cannot attach it here somehow. 

 

have just checked, August 2019... come on CG guys, are you serious? 2 years old issue🤦

Message 762 of 801 (552 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★★ Apprentice

Has happened repeatedly in this conquest to me including this morning trying to make it to the next crate tier before the event closes out…

 

iPhone 10xr - iOS 14.6

Conquest

3249AAFF-81F8-4C3B-9BBF-4499F25E7DC9.jpeg
2B51B225-6109-49AA-A39D-3A33CD7565F0.jpeg
Message 763 of 801 (530 Views)

Re: Ability Icons Disappearing

★★★ Newbie

2 years from now and this kind of issue is still happening.

CG will ever even try to fix it?

 

Already second time it happened the same way, in GAC vs Dark Trooper. Whenever it loses 2 stacks in the same turn due to multiples attacks, the buttons disapear and I can't play anymore.

Seems like it happens because of multiple attacks out of turn. That's why some people experience this lock in TB while using Dooku sometimes.

 

Device model and OS: Android 8.1

 

Message 764 of 801 (408 Views)

Re: Ability Icons Disappearing

★★★ Newbie

Ok, that's insane. It happened again vs the same team!

I lost this battle once due to the same lock, as shown above (GAS vs GG+DarkTrooper), and now I tried again and DT was the last standing when I called everyone to assist with Heroes's Arise. Dark Trooper died and the game just froze.

It happened in GAC and I was using a Android 8.1.

 

Lesson learned here! NEVER call assists vs Dark Trooper. CG doesn't want him to be killed fast.

 

Message 765 of 801 (398 Views)

Re: Ability Icons Disappearing

★★ Novice

Happened twice in a row. Send to trigger when they hit dark trooper. Same teams both times.

Screenshot_20210805-212625_Heroes.jpg
Screenshot_20210805-210426_Heroes.jpg
Message 766 of 801 (365 Views)
0

Re: Ability Icons Disappearing

★★ Novice

Second time

Android

Screenshot_20210805-205358_Heroes.jpg
Message 767 of 801 (361 Views)
0

Re: Ability Icons Disappearing

★★ Novice
Seems to be 100% of the time when dark trooper gets hit by mass assists
Message 768 of 801 (346 Views)
0

Re: Ability Icons Disappearing

★★★★ Novice

Still occurring. Aug 2021. 

Samsung Galaxy Tab S7+, Android 11, Kernel 4.19.113-22003806

TB Geonosis - Republic Offensive, Middle zone 1, any light units

 

Twice on this device. Also on a previous android tablet. 

Screenshot_20210813-202326_Heroes.jpg
Message 769 of 801 (293 Views)
0

Re: Ability Icons Disappearing

★ Novice

I had this problem.

 

Ally code: 773-523-738
Device: iPhone 12 Pro

OS: iOS 14.7.1

Location: Squad Arena

 

The buttons never loaded. And when the timer reached zero, the game stayed in that state for two minutes before I closed the game. I did not get the “Draw” screen that should have happened when the timer reached zero.

 

I cannot attach the screenshots because my files are too big (6.9MB).

Message 770 of 801 (280 Views)
0