Help us improve Answers HQ! Take Survey No, Thanks

Ability Icons Disappearing

by EA_MindTricks
Reply

Original Post

Re: Ability Icons Disappearing

★★★★ Novice

Just now. GAC in the first round!!! It’s a very important battle.

I recorded luckily.

Will I lose for bugs???? Really annoying.

https://youtu.be/OMQ2ZSi6BgU

 

Ally code:

964 121 677

Message 11 of 32 (245 Views)

Re: Ability Icons Disappearing

★★★★ Novice

P.S.

 

IPhone XS, the newest os version

Message 12 of 32 (239 Views)

Re: Ability Icons Disappearing

★★★★ Novice

I don’t care if I lose this round for bugs because my opponent was strong and a good guy (I talked with him via the game chat).

But I hope that GAC should stop till the bugs are fixed! Why should we be afraid of losing for bugs? I spent much time for the round. All the efforts were wasted. 

Message 13 of 32 (233 Views)

Re: Ability Icons Disappearing

★★★★ Novice

Ally Code: 544-818-599

 

Device: Huawei Nova 3

 

Game mode: GAC

 

If it helps locating but this occurred when GG took his normal turn, killed off B1 with his unique, the clash between the bonus turn and the turn he should have taken could have caused this issue.

Screenshot_20190803_220850_com.ea.game.starwarscapital_row.jpg
Message 14 of 32 (206 Views)

Re: Ability Icons Disappearing

★★★★ Novice

Device: Samsung Galasy S9 Plus
Version: Android Pie (9.0)
Game mode: Grand Arena Championship

Time of bug: About 06:50 UTC

 

Happened about 1 min ish into battle. Unable to auto and battle timed out. After tineout recieved a message that grand arena was done and to wait for results in inbox.

Screenshot_20190806-084636_Heroes.jpg
Screenshot_20190806-084922_Heroes.jpg
Screenshot_20190806-085205_Heroes.jpg
Message 15 of 32 (183 Views)

Re: Ability Icons Disappearing

★★★★ Newbie

OnePlus 6T

Android 9

Grand Arena

Battle soft locked on the last battle of the territory. Went back in and my progress was lost as well as the battle. May cost me the match.

 

Screenshot_20190806-122602.jpg
Message 16 of 32 (163 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★ Newbie

@EA_MindTricks
Galaxy s6, str raid pt3
Screenshot_20190807-130744.png

Message 17 of 32 (150 Views)

Re: Ability Icons Disappearing

★★★★ Novice

zenfone zoom s

android 8.0

sith raid

Message 18 of 32 (128 Views)

Re: Ability Icons Disappearing

★★★★★ Novice

My issue was similar to this, but I think it's a different problem. I was told by support to contact someone on the forum about my issue. One of my characters "Droideka" his abilities were upgraded by some glitch. I was leveling up B1, and somehow Droidekas abilities got upgraded too. This is a huge problem for me since I was purposefully not going to level up Droideka's abilities to maintain my gp. The support told me you guys have the authorization to reset his abilities for me. I dont even want a refund of ability mats or anything, just please reset his abilities. I have no idea how this happened.Thank you, let me know if you need me to reset my game or something.


Message 19 of 32 (117 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★ Newbie

android 8.1.0

Happened during when b1 died. (Squad Arena)

891-234-118

Lenovo K5 Pro

error.jpg
Message 20 of 32 (81 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help