Help us improve Answers HQ! Take Survey No, Thanks

Ability Icons Disappearing

by CG_MindTricks
Reply

Original Post

Highlighted

Re: Ability Icons Disappearing

[ Edited ]
★★★ Novice

изображение_viber_2020-07-26_21-18-09.jpgWhen you will finally fix this? Don't you have there anyone smart enough to find a reliable solution? How many screenshots do you yet need?

 

 

  • Screenshot(s) - attached 
  • Device Model and OS - Xiaomi Redmi 3x. Android 6.0
  • Game Mode (Squad Arena, Grand Arena Championships, Raids, Territory Wars, etc) - Haat Raid

SLKR freezes if any action is performed during his stand. This time I just checked the chat to see if the raid is finished. After that found my SLKR soft locked.

изображение_viber_2020-07-26_21-18-09.jpg
Message 531 of 546 (555 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Newbie

This happened to me today while playing Grand Arena Championships 3v3.  I ended up losing the match due to losing this battle.  No ability icons appears and was not able to auto battle either.  Match counted as a loss.  Screenshot attached.

 

I have an iPhone 11 OS version 13.5.1.

IMG_1234.PNG
Message 532 of 546 (500 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Newbie

Hi,

 

I had the issue during Rey event tier 4.

I loss 70 tickets... 

 

My phone Android Oneplus 7T

 

Thanks for your action

Screenshot_20200803-191626.jpg
Message 533 of 546 (445 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Novice

Today I scored 0 on the sith raid (30 minutes of life gone I'll never get back) missed a Wat Tambor shard and had to refresh in arena due to this button lockout. 

 

I'm almost at the end of my patience with this game and the amount of bugs. Not new bugs either, some are a year+ old. 

 

When are we getting compensated?

When are they getting fixed? 

Screenshot_20200803-193055_Heroes.jpg
Message 534 of 546 (445 Views)
Highlighted

Re: Ability Icons Disappearing

★ Apprentice

Same here, buttons disappeared towards the end of P1 in Sith Raid...

 

Screenshot_20200808_171033_com.ea.game.starwarscapital_row.jpg

Message 535 of 546 (355 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Newbie

Samsung Galaxe Note 9

Android 10

Heroic Sith Raid

Screenshot_20200810-224937_Heroes.jpg
Message 536 of 546 (310 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Novice

1 year later....

Screenshot_20200831-204908_Chrome.jpg
Message 537 of 546 (129 Views)
Highlighted

Re: Ability Icons Disappearing

★★ Newbie

https://youtu.be/UT2yOKos-Pc

 

Ability buttons disappeared during HAAT just now. Android s8+. Had it on auto, totally stopped working. Cost me a top 10 finish, ended up at #44 for payout. I expect to be compensated for this. 

 

Sad that you guys have made a BILLLION dollars and still refuse to fix this over a year later. I've spent an absurd amount of money on this game. PLEASE FIX YOUR BROKEN GAME!!

 

Ally code 887-342-318 

Message 538 of 546 (116 Views)
Highlighted

Re: Ability Icons Disappearing

★★★★★ Novice

@CG_MindTricksI'm at a loss for words with the day I've had.  I messaged support and let them know this happened to me. I explained to them this is an issue that has been reported for 9 months and we still have NO SOLUTION for this fix.  Ironically. They told me to wait.  That was their advice. That they have people working on it and to wait for my missing rewards to magically appear.

I am one of the many frustrated, irritated, and annoyed that a game cannot fix a bug after nearly a year of time to do so.  I lost my galactic legend, in geoTB which costs myself, my alliance, all rewards as a result. Here's the screenshots, and I am reporting this to let EA/CG know it is still happening and we'd like some communication regarding this bug. Another long standing one is the brute / Battle droid not spawning which costs many players WAT shards as a result.  Again, there really needs to be communication and some sort of recompense for these bugs that have been around for over 6 months, known, and not even addressed.

I wish the support tech or representative would have had the decency to not lie to me about the issue. I wish they would have asked for hardware specs, anything like that, and most importantly I wish they would be able to do more than say "I'm sorry, other players have this issue as well so know we are working on it".

It happened on a samsung galaxy tab a 2019 10.1", latest OS, game is updated.

Screenshot_20200903-135305_Heroes.jpgScreenshot_20200903-140027_Heroes.jpgScreenshot_20200903-140032_Heroes.jpgScreenshot_20200903-141131_Heroes.jpg

Message 539 of 546 (75 Views)
Highlighted

Re: Ability Icons Disappearing

★★★★ Novice

Screenshot_20200903-182307_Heroes.jpg5th Fleet arena battle just now.  Had to use Crystals to keep going.  You need to fix this.

Message 540 of 546 (74 Views)