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Ability Icons Disappearing

by EA_MindTricks
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Original Post

Ability Icons Disappearing

EA Star Wars: Galaxy of Heroes Team

Hi all,

 

We are aware of an issue where the battle enters a soft lock due to the ability icons disappearing (selecting Auto battle doesn't change anything). While we've been looking into this, we haven't been able to get a consistent repro and we are still investigating.

 

If you've encountered this issue, please don't create any new threads, but instead comment on this thread with the following info so we can consolidate all the reports:

  • Screenshot(s)
  • Device Model and OS
  • Game Mode (Squad Arena, Grand Arena Championships, Raids, Territory Wars, etc)

Thank you in advance and apologies for the inconvenience this issue is causing meanwhile.

Message 1 of 27 (776 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★★ Newbie

Sm-g901f 

Android 6.0.1

Player id: removed (please do not post your full player id)

Half way in the Grand Arena battle, no buttons and the timer counted down to zero and then nothing happend. force closed the app and the battle was lost

Message 2 of 27 (729 Views)

Re: Ability Icons Disappearing

★★★★★ Novice

iPhone 6 

Latest 

Squad Arena (also has happened in Fleet Arena)

 

https://answers.ea.com/t5/Bug-Reports/Ability-icons-disappear-mid-battles-in-squad-arena/m-p/8051795...

 

(I didn’t create a new thread btw. Just wanting to let you know that I had created that thread before you made this one.)

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Message 3 of 27 (699 Views)

Re: Ability Icons Disappearing

★★★ Newbie

iphone 8 happened in geo Tb in 3rd phase of middle right mission. 

D0DC6CEF-1CCF-4D3C-A741-EE3F4A3660B7.png
Message 4 of 27 (656 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★ Newbie

So, I was doing bottom P2 territory mission in Geo TB (The one where Ki Adi is the boss).

Here is the thing that happened:

Ki Adi Mundi attacked Sion, his dmg killed Sion, which triggered Held by hatred, so the Lord of Pain revived with 100% tm. Simultaneously, Ki Adi died from his own attack (I'm not sure what happened, probably some unique ability triggered it). Now, they are standing and staring at each other, no one's round is active, auto doesn't work (I tried each option), and I can't bring down the pause menu either. Now I'm a bit bitter, cuz Nhilus had Annihilate ready, so I think I could've beaten them, but it seems like only a game restart would get me out from this situation.

 

It happened on a phone, Huawei P Smart.

 

 

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Message 5 of 27 (628 Views)

Re: Ability Icons Disappearing

★★★★ Novice

iPhone 7

iOS 12.3.1

Happened during Geonosis TB when Ki-Adi-Mundi seemed to attack and die at the same time

A4B2EFAF-EE6C-44C0-8852-B45D43B4F28D.png
Message 6 of 27 (582 Views)

Re: Ability Icons Disappearing

[ Edited ]
★★★★ Novice

Fleet arena, cost me 1st place payout rewards. Android phone. Ally I'd 125825545. 

Screenshot_20190801-171535_Heroes.jpg
Message 7 of 27 (572 Views)

Re: Ability Icons Disappearing

★★★★ Novice

Samsung galaxy A8.

Happened during GAC and cost me the round.

Has happened a few times in the past.

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Message 8 of 27 (545 Views)

Re: Ability Icons Disappearing

★★★★ Newbie

Moto x4 latest Android build.

 

Happened during GAC when b1 died.

Screenshot_20190802-064845.png
Message 9 of 27 (539 Views)

Re: Ability Icons Disappearing

★★★ Newbie

I have a LG K20 V android version 7.0

The ability buttons disappeared during my 3rd GA battle. I did not get a screen shot of it though. 

Message 10 of 27 (527 Views)

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