August 2017 - last edited August 2017 by EA_Mai
i believe i said it started 2 weeks ago
What do you expect to see?
Gallery newsfeed says 100 people downloaded a lot I built, but when I go to my gallery and look at the uploaded lots it only shows 9 or 14 or some other unrelated number. I watched the numbers go down over the course of a day instead of going up. The website confirms the 100 downloads. (this is just an example) This has been going on for about 2 weeks.
August 2017 - last edited August 2017
You are right, @marjia, my mistake, sorry about that.
Still, they were merged because from what you describe, from my understanding, they seem to be similar reports of gallery not showing favorites/downloads correctly. Also, as you can see, even if the thread was open a while ago, there are also new reports here.
Thanks,
-Mai
August 2017
The counter is going backwards. It is not the lag of your gallery server as described before. There has always been that issue since day 1.
This is totally different as it is counting backwards, the numbers get smaller.
August 2017
Ok, @marjia, thanks for that. So when you upload something to the gallery, it starts with a higher than 0 number of downloads, and then the count goes ALWAYS down?
Could you share with up a link to one item having this behaviour?
-Mai
August 2017
there's no link, it happens ingame
August 2017
Ok, would you feel comfortable sharing the name of the item so I can search for it in the gallery then? (Feel free to PM me if you prefer)
-Mai
August 2017
Does anyone else get a response?
August 2017
August 2017 - last edited August 2017 by EA_Mai
Your English is much better than my German
No answer yet. I was cheekily pointing that out to EA.
@EA_Mai Could the people not from America also get assistance?
@EA_Mai I'd really like to enjoyably play my game but unfortunately still waiting on replies to questions from the weekend.... Should I use all capitals? That seemed to work for the only person you've bothered to deal with in 3 days
@EA_Mai when will this be fixed
August 2017
Hi everyone,
Don't worry, if we didn't ask for more information, it's because the report and information you provided is clear enough for us, and we forward the information to the team, so they can investigate. Thanks for your detailed reports!
As usual, we will let you know if we have any updates here or in patch notes
@redrowround, keep in mind what you have been doing is considered spam, and it's against the forum rules. Please, take the time to read them: http://answers.ea.com/t5/Answers-HQ-Announcements/New-EA-Forum-Rules-amp-Guidelines/td-p/6075534
Thanks,
-Mai