7* Emperor Palpatine Reward Missing

[bigalexman]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XSMax
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Completed the 7* Emporer Palpatine event but was not rewarded the shards to upgrade to 7*. I have access to the mythic event and completed it but no 7*.
Steps: How can we find the bug ourselves? Check my account.
Connection Type Wifi
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XSMax
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 886-545-649
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the 7* Emporer Palpatine event but was not rewarded the shards to upgrade to 7*. I have access to the mythic event and completed it but no 7*.
Steps: How can we find the bug ourselves? Look at my account.
Connection Type Wifi
Please select your region North America
Country United States

‌

[EA_HighCommand · Accepted solution]

Hi @bigalexman and thank you for the report.

We confirmed that you have completed the event and the 25 missing shards have been granted to your account (you will find them in your inbox in-game).

Going forward, please contact our Customer Support for any missing items, rewards, etc., they should be able to help. Thank you!

[EA_HighCommand · Accepted solution]

Hi @bigalexman and thank you for the report.

We confirmed that you have completed the event and the 25 missing shards have been granted to your account (you will find them in your inbox in-game).

Going forward, please contact our Customer Support for any missing items, rewards, etc., they should be able to help. Thank you!