23.5 million hours leaver penalty

[Ralph_jooooooooo]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Ralph_jo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. .
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Leaving
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 21-4-2019
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Cant play
What should be happening instead? 5 minute leaver penalty
Steps: How can we find the bug ourselves? Dont know..

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I got a leaver penalty for around 23.5 million hours (3000 years lol) what is happening?

[Vhalei]

maybe they're sick of you leaving early

[Zeelmaekers]

Hey there!

Try rebooting your network and power cycle the console. The leaver penalty should be disabled for everyone.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Source: EA_Blueberry - 14 Million+ Hours

Let me know if this solved the issue.

Zeelmaekers

[GhostLeaderOne]

Doesnt help at all apex * up bigtime

[Zeelmaekers]

Hey @GhostLeaderOne 

If previous post didn't work you can try "restoring license".
Click here for a how to Restore Licenses

Zeelmaekers

[EA_David]

@Ralph_jooooooooo   Hi, is @GhostLeaderOne an alternative account of yours? We want to be sure we see how many folks are affected by this. 

If you create an alternate console account as a test, can you play on that?

Does restoring your licenses have any effect? It can help with very strange issues. Also can you check that your system time is set automatically from the internet?

https://manuals.playstation.net/document/en/ps4/settings/license.html

https://manuals.playstation.net/document/en/ps4/settings/date.html

[Ralph_jooooooooo]

No this is not an alternative account of me. The leaver penalty was gone, so i played 2 games( not leaving). Then i stayed in the lobby because i was getting some food etc. Came back and was kicked due to inactivity and got a new leaver penalty for 23.5 millions hours. None of the above solutions helped..

[EA_Blueberry]

@Ralph_jooooooooo  @GhostLeaderOne 

Have you both tried reinstalling the game? Another player had this happen a while back and was able to fix it that way.