2 x Crashes in a Row; 4th Crash in 2 Hours.

[VeldanZ]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2060
Enter RAM memory size in GB 16 GB DDR4
What is your gamertag/PSN ID/EA Account name? VeldanZ
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Wasteland
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Walking
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 04.04.19 21:15
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game freezes, complete crash.
What should be happening instead? The game should run normally.
Steps: How can we find the bug ourselves? Not sure, but I'm sure you are aware, as this issue has been all over the internet and Apex related forums for months now. Crash file will be attached w/ DXDiag.

‌

Yet another crash related issue. Shout out and thanks to the Apex team for making such a fun game! I used to never be into FPS / Multi-player shooters (an RPG guy), but Apex has won me over big time! Thank you as well for the continued support, and hopefully you can get this issue corrected soon. Crash text and DxDiag are attached.

[EA_Blueberry]

Hey, @VeldanZ 

Do you still crash after you update to the latest Windows 10 build 1809 and update your video card driver? If the GeForce Experience is not automatically identifying one for you, please check Nvidia's official site for your card's driver.

Search "Windows Updates" in the desktop search bar to check for build 1809.

[VeldanZ]

Hi @EA_Blueberry ,

     Yes, crashes are still happening from time to time. Oddly enough I find they are more frequent playing Mirage than any other legend.

Below is my latest crash file. I have the latest Nvidia driver, and the April version of Windows 10 installed. Thank you and the rest of your team again for the support! Still really enjoying the game, can't wait to see what it evolves into!

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_BREAKPOINT: 80000003
}
cpu: "Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x000000314B756F80
rcx = 0
rdx = 1
rsp = 0x000000315480FAF0
rbp = 940 // 0x000003AC
rsi = 0x0000017CDDB39980
rdi = 1107 // 0x00000453
r8 = 0
r9 = 31947 // 0x00007CCB
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x0000017BEF82F250
rip = 0x00007FF7187B2DCA
xmm0 = [ [1.4397266e+09, 0, 0, 0], [0x4EABA0F8, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [6.8558397e+09, 0, 0, 0], [0x4FCC51E8, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7262077, 0, 0, 0], [0x40B73D18, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [8.2441733e+09, 0, 0, 0], [0x4FF5B20D, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [51393076, 0, 0, 0], [0x4C440C8D, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [51393076, 0, 0, 0], [0x4C440C8D, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1099981.5, 2742336, 3.4028235e+38, 3.4028235e+38], [0x4986466C, 0x4A276100, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [0.80000001, 0, 0, 0], [0x3F4CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1553899726

[EA_Blueberry]

@VeldanZ 

Thank you for the crash report! With your 6 core CPU are you able to play the game by turning down the video settings to medium/high when you're in game? Do you have the Texture Streaming Budget turned down and FPS capped out to 60 or 70?

[VeldanZ]

Hi @EA_Blueberry 

     So another issue i’m having is that I can’t set textures to high. Every time I try to save changes in settings, it reverts to medium. This only happens with textures.

     I’ve lowered shadows and effects and capped to 100 FPS, but I would think the RTX 2060 should handle 144 no problem at medium textures. My vram budget in game is set to high / 4 gb, w/ 2gb free. I’ll try lowering that and see if I still crash. 

     One more thought, I am playing in 2k resolution. Would lowering to 1080 help, or is that not as taxing as texture detail? 

[EA_Blueberry]

@VeldanZ 

I took off for the weekend before I was able to see your last response. Lowering resolution could definitely help. A lot of Legends have been avoiding crashes by capping out between 60-75 with their FPS. 

[VeldanZ]

Hi @EA_Blueberry ,

     Thanks again for all your support and taking the time to respond. I've followed your suggestions and lowered to 1080p resolution, capped frames at 60 FPS, reduced as many other video settings to medium or lower as I could, yet I am still crashing. The last three crashes forced me out of the game with no crash text generated. The game simply freezes for about 15 seconds, and then my desktop appears. The latest crash showed the windows loading symbol while frozen. I wonder if this is related to the RTX card I have? I know there have been issues with the RTX and some games, which Nvidia is constantly working to patch.

     I know this must be high on the team's priority list, but I do hope you guys can get this under control soon. Like I said, I love the game, but the crashes are so frequent, it's making it hard to play (and level the BP, going after that sick Havoc!). This is especially true on weekdays when I have limited play time, as I assume is the case with most people. But all that said, thanks again to you and the team working on this, and for making such an awesome game!