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15FPS

by seashell-UA
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15FPS

★ Apprentice

Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 64
Please select your region Europe
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Everywhere
When did this happen? (dd.mm.yy hh:mm) 24.05.2019 12:00
Summarize your bug I got 15 FPS and everything works very slow, I've tried to reinstall video drivers, the game itself, tried to delete config files, change resolution and so on, nothing helped.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? 15 FPS
What should be happening instead? 60 FPS at least

I have strange issue.  I got 15 FPS and everything works very slow, I've tried to clean reinstall video drivers, the game itself, tried to delete config files, reinstalled VC Redist, change resolution and so on, nothing helped. Any advice?

Message 1 of 7 (258 Views)

Accepted Solution

Re: 15FPS

★ Apprentice

I deleted VC Redist via program manager and reinstalled again, and now it's 70-90 FPS! VC Redist installers did not delete/reinstall it properly.

View in thread

Message 3 of 7 (219 Views)

All Replies

Re: 15FPS

Community Manager

@seashell-UA 

 

Please check if the troubleshooting guide at the following link helps you here:

 

https://answers.ea.com/t5/Technical-Issues/PC-Console-Troubleshooting-Guide/td-p/7477511

 

Thanks.

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Message 2 of 7 (223 Views)

Re: 15FPS

★ Apprentice

I deleted VC Redist via program manager and reinstalled again, and now it's 70-90 FPS! VC Redist installers did not delete/reinstall it properly.

Message 3 of 7 (220 Views)

Re: 15FPS

Community Manager

@seashell-UA 

 

Excellent, thanks for posting what fixed this for you.

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Message 4 of 7 (209 Views)

Re: 15FPS

[ Edited ]
★★ Apprentice

Which one?

(maybe I can dig on Anthem folder seeking for clues)

Message 5 of 7 (144 Views)

Re: 15FPS

Community Manager

@panzamatik 

 

You can look in the following location to see which exact VC Redist files Anthem uses:

 

Origin Games\Anthem\__Installer\vc\

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Message 6 of 7 (129 Views)

Re: 15FPS

[ Edited ]
★★ Apprentice

@EA_Barry  done: I used this tool https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal... to remove VC 2017 redist then installed the version (2015) shipped with Anthem.

I can't say it work better now but I guess is better to use the right prerequisites

Thank you

 

PS: VC2017 is an updated version of VC2015 redistributable, then you have to remove it to be able to install the former

Message 7 of 7 (94 Views)

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