May 2019
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 690
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? ineverhesitate
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. that time was in lobby not in map like last time
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. loading game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue?
What happens when the bug occurs? cant do nothing after press ok game closes
What should be happening instead? third time in a week
Steps: How can we find the bug ourselves? [101.278]
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 690
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? inevehesitate
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? BLOODHOUND
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. that time was in lobby last time i was in skull, walking
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading Lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 03.05.2019 19:14
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Appears the ok button and cant do anything after click it the game closes
What should be happening instead? this is the third time in one week
Steps: How can we find the bug ourselves? last time i was in a game
March 2020
was it fixed?
March 2020
Hey @RememberMyIGN.
Are you running into that same error? If so can you try repairing the game in Origin to see if that helps at all? If there's an issue with missing or corrupted data in the game files that may help fix this error.
If you right-click on Apex Legends in your Origin library you'll see a Repair option when the menu comes up. Let me know how it goes when you can.
/Kent
March 2020 - last edited March 2020
Hi @EA_Kent
I have gotten this Engine Error message now for about 2 weeks when playing the game. My game has crashed more times these 2 weeks than I ever had since the launch of the game. The error is the same, except it says 'materials/correction/gcards/gibraltar/season02_epic_01.raw_hdr' instead of bangalore etc.
I have reinstalled my Graphics Drivers, and Repaired the game (Apex Legends) twice... I would be glad to get a explanation of why this error occurs and/or how I am able to fix it.
It first started the same week as the latest Big patch for Apex Legends was released FYI.
Best regards,
Kajvac
[UPDATE] Same day
I get another error which crashes the game...
March 2020
Hey @PA_kajvac.
When you have the chance could you grab a DxDiag and send it here so we can take a look? For more info on how to pull one up check out the EA Help website.
Once you have the file you can attach it to this thread. Thanks!
/Kent
April 2020