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4 - Game License Invalid","conversation":{"__ref":"Conversation:conversation:11806868"},"id":"message:11806868","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:11806868","revisionNum":1,"uid":11806868,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:2127963"},"metrics":{"__typename":"MessageMetrics","views":3326},"postTime":"2024-04-19T22:59:01.455-07:00","lastPublishTime":"2024-04-19T22:59:01.455-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Contacted the support chat, not sure if she fixed it or if I did because I found a way to clear my cache while waiting on her response which started working like normal once it relaunched. Then it just said I needed to download the game, which I have downloaded along with every pack (minus kits) downloaded as well, I did NOT want to have to redownload all of that, so I checked it a different way and it pulled up that I just needed to update. I updated the game and now it says my Game License is Invalid, always something right? The person in the chat couldn't help me, she just told me to post on here and she would report it on her end but that was it. Just like most people who enjoy Sims 4 I have 2500 hours in this game, a lot of money in it, and the game is a FREE game so how is my license invalid? I have clicked the repair button under MANAGE, and it repaired the base game along with all my add ons but I am still having the issue. I wish we would go back to Origins, I don't remember there be any issues with playing Sims 3 and it seems the EA app has issues too often. I just want to play my game and relax after a long day at work and can't. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1384","kudosSumWeight":1,"repliesCount":103,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12315982":{"__typename":"Conversation","id":"conversation:12315982","topic":{"__typename":"ForumTopicMessage","uid":12315982},"lastPostingActivityTime":"2025-07-07T07:38:59.370-07:00","solved":false},"User:user:3006344":{"__typename":"User","uid":3006344,"login":"neubern","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Novice","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/2/197/416x416.JPEG"},"id":"user:3006344"},"ForumTopicMessage:message:12315982":{"__typename":"ForumTopicMessage","subject":"\"Something went wrong...\"","conversation":{"__ref":"Conversation:conversation:12315982"},"id":"message:12315982","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12315982","revisionNum":1,"uid":12315982,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:3006344"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-07-06T13:13:13.579-07:00","lastPublishTime":"2025-07-06T13:13:13.579-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \"You've launched this game on too many devices in the last 24 hours....\" Really?! This kind of lock in an age when people use cloud services to play their games?!??! This is the most absurd error I've come across in my 30 years of gaming. I've always had a bad experience with EA, but this takes the top! It's not a mistake a programmer skipped, or a bug, or rushed development. This is intentional!!!! 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When I click \"Let's go\" it starts \"Downloading stuff\" and then goes to \"Connection Error\" \"The EA App is having trouble getting online. Check your internet connection and try again.\" I have tried over a couple days but still nothing. 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I haven't been able to plays my sims 4 game in 2-3 MONTHS due to a consistent technical issue with the EA APP. I tried switching my stuff to steam, deleting the app and downloading it again, updates, repairs, I even deleted almost half of my MODS and nothing has worked. This is absolutely ridiculous. Money I spent on packs for this game that I can't even play. 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Launch Game When did this happen? (dd.mm.yy hh:mm) 19.07.2022 Summarize your bug The Sims 4 Collectors Edition does not appear in the EA APP. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to start the Sims 4 Collectors Edition via the EA APP What happens when the bug occurs? The Sims 4 Collectors Edition does not appear in the EA APP. What do you expect to see? The Sims 4 Collectors Edition does appear in the EA APP. Product: EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 19.07.2022 Summarize your bug The Sims 4 Collectors Edition does not appear in the EA APP. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to start the Sims 4 Collectors Edition via the EA APP What happens when the bug occurs? The Sims 4 Collectors Edition does not appear in the EA APP. What do you expect to see? The Sims 4 Collectors Edition does appear in the EA APP. Hello everyone, I have owned The Sims 4 Collectors Edition since it was released, but the EA app tells me that I do not own the Sims 4. This edition cannot be purchased from Origin or the EA APP. You can buy the base game and the digital deluxe editions from both of them. The content of the latter corresponds to the Collectors edition. Could it be that the Collector's Edition was forgotten when it was transferred to the EA APP? 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Teşekkürler... 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I have over 20.000 knife kills and over 37.000 C-4 kills. Very depressing. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"132","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:accessibility","text":"accessibility","time":"2025-01-30T10:58:59.470-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12082674":{"__typename":"Conversation","id":"conversation:12082674","topic":{"__typename":"ForumTopicMessage","uid":12082674},"lastPostingActivityTime":"2025-07-06T20:24:43.558-07:00","solved":false},"User:user:1996759":{"__typename":"User","uid":1996759,"login":"carofernandez1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Traveler","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/36566795/416x416.JPEG"},"id":"user:1996759"},"ForumTopicMessage:message:12082674":{"__typename":"ForumTopicMessage","subject":"EA App constantly freezes and has to be force quit","conversation":{"__ref":"Conversation:conversation:12082674"},"id":"message:12082674","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12082674","revisionNum":1,"uid":12082674,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:1996759"},"metrics":{"__typename":"MessageMetrics","views":94},"postTime":"2025-04-05T18:13:04.027-07:00","lastPublishTime":"2025-04-05T18:13:04.027-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone, I've installed the EA app on my new MacBook, and every single time I close a game and leave the app open (because I plan on playing it later) it ends up freezing when I want to run a game later. It isn't solved on its own, I have to force quit it and restart the app every. single. time. This is exclusively a Mac problem -- I've never had this issue with my Windows PC. Is this a known bug? Has anyone else experienced this recently? 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While I am one of the lucky few who can get through this headache of a start-up on each and every launch of the EA App, it is becoming very annoying to deal with. This happens on my Windows 11 PC, that's fully up-to-date/all drivers up-to-date, etc. This issue has happened on and off during the EA App's lifespan and lately it's a problem that is 100% persistent. (Please do not post the 3 year old forum reply as this is an issue that has come and gone for me throughout using this app. Thank you <3). The app is completely closed in the background and not running as per task manager when I go to launch it and whether it's on a restart, wake from sleep, or full restart, this error happens in the below sequence each time: Then the app boots. Also: Anytime my computer goes to sleep, the app disconnects itself from the \"servers\" but a quick toggle of \"go offline\" & \"go online\" fixes it so I suspect this EC:104 issue has to do with an issue with EA's app connecting, or not, to servers. 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Description of problem: It takes around 20-50 tries to get the EA app not to crash when I try to open it so I can play Sims 4, or update games, etc. What happens is it starts to open, nothing loads, then it closes. Sometimes it's faster, sometimes it looks like it's working and then suddenly closes. I can't predict when it will decide to work or under what conditions because nothing is consistent, but it's really annoying. Please help. :( I've attached a screenshot of how it looks before it crashes because that's all I really have. Every now and then it will say it crashed and ask me to send a crash report but almost every time it just crashes with nothing else. It also crashes when it lets me get into it occasionally and I try to run Sims 4. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1031","kudosSumWeight":1,"repliesCount":11,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:launching","text":"launching","time":"2024-07-16T18:55:59.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12312575":{"__typename":"Conversation","id":"conversation:12312575","topic":{"__typename":"ForumTopicMessage","uid":12312575},"lastPostingActivityTime":"2025-07-06T14:01:07.979-07:00","solved":false},"User:user:1402525":{"__typename":"User","uid":1402525,"login":"Norbertok1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/12/403/416x416.JPEG"},"id":"user:1402525"},"ForumTopicMessage:message:12312575":{"__typename":"ForumTopicMessage","subject":"I bought DLC key and used the key in EA app. But no DLC there after activation","conversation":{"__ref":"Conversation:conversation:12312575"},"id":"message:12312575","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12312575","revisionNum":1,"uid":12312575,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:1402525"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-07-05T10:24:14.009-07:00","lastPublishTime":"2025-07-05T10:24:14.009-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It was supernatural dlc for Sims 3 if this matter, but i saw that other people have simmilar problem with other games and respective dlcs. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"140","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12315822":{"__typename":"Conversation","id":"conversation:12315822","topic":{"__typename":"ForumTopicMessage","uid":12315822},"lastPostingActivityTime":"2025-07-06T12:46:17.885-07:00","solved":false},"User:user:5683561":{"__typename":"User","uid":5683561,"login":"Emma_bvb273","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/17/231/416x416.JPEG"},"id":"user:5683561"},"ForumTopicMessage:message:12315822":{"__typename":"ForumTopicMessage","subject":"EA App and game going offline","conversation":{"__ref":"Conversation:conversation:12315822"},"id":"message:12315822","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12315822","revisionNum":1,"uid":12315822,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5683561"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-07-06T12:16:36.078-07:00","lastPublishTime":"2025-07-06T12:16:36.078-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Over the past few years I have had issues when playing Sims 4, since the new EA app came out. Quite often during gameplay I get the message that the app has gone offline. It isn't an internet issue, this has occured with different internet providers and I have ran diagnostics on it. During gameplay with the quests through the game, I can't redeem any of the event prizes, even when it stated I am online. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"409","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:game stability","text":"game stability","time":"2025-01-30T13:05:16.008-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12192890":{"__typename":"Conversation","id":"conversation:12192890","topic":{"__typename":"ForumTopicMessage","uid":12192890},"lastPostingActivityTime":"2025-07-06T11:35:21.921-07:00","solved":false},"User:user:5559243":{"__typename":"User","uid":5559243,"login":"vjze0gmjvzis","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5559243"},"ForumTopicMessage:message:12192890":{"__typename":"ForumTopicMessage","subject":"Technical Issues Sims 4","conversation":{"__ref":"Conversation:conversation:12192890"},"id":"message:12192890","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12192890","revisionNum":1,"uid":12192890,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5559243"},"metrics":{"__typename":"MessageMetrics","views":121},"postTime":"2025-05-23T11:01:35.750-07:00","lastPublishTime":"2025-05-23T11:01:35.750-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When trying to open Sims 4 in the EA app on my laptop, a message appeared saying that files were corrupt and that I needed to repair. I tried to repair it and it got to around 80% multiple times and then failed, with a message stating \"The game failed to install or update. We couldn't update The Sims 4 Digital Deluxe due to an Access Denied error to C:\\Program Files\\EA Games\\The Sims 4\\Game\\Bin\\TS4_DX9_x64.exe_DIP_Staged. If you're using antivirus software, add %gamefile% to the antivirus exclusion list, restart your device if necessary, and resume the game update. If the issue persists, reach out to EA help.\" I then tried to restart my device and as the issue persisted, I uninstalled the game and upon trying to reinstall it, the same message appeared. How do I solve this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"805","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12315634":{"__typename":"Conversation","id":"conversation:12315634","topic":{"__typename":"ForumTopicMessage","uid":12315634},"lastPostingActivityTime":"2025-07-06T11:04:14.283-07:00","solved":false},"User:user:915648":{"__typename":"User","uid":915648,"login":"Zohraayman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:915648"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjMxNTYzNC16YnBlWGQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjMxNTYzNC16YnBlWGQ?revision=1","title":"Screenshot 2025-07-06 164526.png","associationType":"BODY","width":1368,"height":785,"altText":""},"ForumTopicMessage:message:12315634":{"__typename":"ForumTopicMessage","subject":"Can't play online","conversation":{"__ref":"Conversation:conversation:12315634"},"id":"message:12315634","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12315634","revisionNum":1,"uid":12315634,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:915648"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-07-06T11:04:14.283-07:00","lastPublishTime":"2025-07-06T11:04:14.283-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning, Does anyone among you had downloaded the friend pass version and had the same issue? My friend send me the invitation \"he has the full version game, he downloaded with the xbox game pass\" and everytime i try to connect this message appeared. I tried all the solutions, I uninstalled the game and re install it, I signed out and signed in, i repaired the game, I contacted the ea supports and the issue is still here :( Any leads pleaseeee :(, Thanks in advance ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"500","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjMxNTYzNC16YnBlWGQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12314907":{"__typename":"Conversation","id":"conversation:12314907","topic":{"__typename":"ForumTopicMessage","uid":12314907},"lastPostingActivityTime":"2025-07-06T06:35:45.497-07:00","solved":false},"User:user:808304":{"__typename":"User","uid":808304,"login":"rhiannasph","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/48311704/416x416.JPEG"},"id":"user:808304"},"ForumTopicMessage:message:12314907":{"__typename":"ForumTopicMessage","subject":"i can't open the ea app","conversation":{"__ref":"Conversation:conversation:12314907"},"id":"message:12314907","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12314907","revisionNum":1,"uid":12314907,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:808304"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-07-06T06:32:07.751-07:00","lastPublishTime":"2025-07-06T06:32:07.751-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" it opens and it's either a black screen with nothing on it or it says there are unresolvable issues and to restart the app. i have tried everything, please help me. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"166","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12314834":{"__typename":"Conversation","id":"conversation:12314834","topic":{"__typename":"ForumTopicMessage","uid":12314834},"lastPostingActivityTime":"2025-07-06T06:03:37.421-07:00","solved":false},"User:user:5682376":{"__typename":"User","uid":5682376,"login":"oubayd_00","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5682376"},"ForumTopicMessage:message:12314834":{"__typename":"ForumTopicMessage","subject":"please solve this problem as soon as possible","conversation":{"__ref":"Conversation:conversation:12314834"},"id":"message:12314834","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12314834","revisionNum":1,"uid":12314834,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5682376"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-07-06T06:03:37.421-07:00","lastPublishTime":"2025-07-06T06:03:37.421-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Game Access Issue – FC 25 purchased on Steam Hello EA Support, I purchased EA SPORTS FC 25 on Steam using my account oubaydksibi, which is correctly linked to this EA account. However, when I try to launch the game, I get the error message: “You don't have access.” Please help me activate the game license on my EA account so I can play. Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"351","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:account linking","text":"account linking","time":"2025-01-31T02:31:03.613-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:launching","text":"launching","time":"2024-07-16T18:55:59.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:steam","text":"steam","time":"2024-07-20T18:42:23.164-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12314581":{"__typename":"Conversation","id":"conversation:12314581","topic":{"__typename":"ForumTopicMessage","uid":12314581},"lastPostingActivityTime":"2025-07-06T03:29:33.901-07:00","solved":false},"User:user:5682062":{"__typename":"User","uid":5682062,"login":"heojunjae25","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5682062"},"ForumTopicMessage:message:12314581":{"__typename":"ForumTopicMessage","subject":"EC:201이란 메세지창과 함께 Steam을 통해 구매한 FC25 실행 불가","conversation":{"__ref":"Conversation:conversation:12314581"},"id":"message:12314581","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12314581","revisionNum":1,"uid":12314581,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5682062"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-07-06T03:29:33.901-07:00","lastPublishTime":"2025-07-06T03:29:33.901-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 스팀에서 구매한 에프시 25 게임을 실행하고 싶었으나 EA 앱의 실행이 안되며, 에로코드:201과 함께 게임 또한 실행되지 않고 있다. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"83","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:account linking","text":"account linking","time":"2025-01-31T02:31:03.613-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12281609":{"__typename":"Conversation","id":"conversation:12281609","topic":{"__typename":"ForumTopicMessage","uid":12281609},"lastPostingActivityTime":"2025-07-06T00:06:36.340-07:00","solved":false},"User:user:2256921":{"__typename":"User","uid":2256921,"login":"c1bdb310b2052689","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Rookie","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/2/197/416x416.JPEG"},"id":"user:2256921"},"ForumTopicMessage:message:12281609":{"__typename":"ForumTopicMessage","subject":"Unable to Buy PC Games - Desktop App","conversation":{"__ref":"Conversation:conversation:12281609"},"id":"message:12281609","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12281609","revisionNum":1,"uid":12281609,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:2256921"},"metrics":{"__typename":"MessageMetrics","views":76},"postTime":"2025-06-24T13:23:45.109-07:00","lastPublishTime":"2025-06-24T13:23:45.109-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've been trying to buy over 10 games for a couple of days now. The desktop app lets me confirm my card, but never lets me actually pay for the games. Attached is a screenshot of the error page I'm redirected to for less than one second every time my card is confirmed. And when that has finished being displayed to me, the entire app refreshes back to the landing page. Even if I manage to press the Pay Now button quickly enough, the refresh cancels out the effort. My phone is filled with so many card verification notifications. But not a single successful purchase notification. Also, I'm unable to have more than 10 items in my cart. And I can't even buy 10 items; one item has to be removed because the app complains there's too many items in my cart. It only lets me buy up to 9 items at a time. I've lost count of how many times I've restarted the app. I've filed an EA Error Reporter report. I've tried to get help on Twitter by @'ing the EA accounts. I've found another thread on here and tried to lend support to it and show it's happening to more people, by replying and explaining that I'm also having the same problem. Every avenue of support I've tried has received no response. At all! I've tried the linked troubleshooting suggestions from the other thread - they don't help. Your service is fundamentally broken. And you don't seem to care in the slightest. Even when it means you lose out on potential sales. This entire customer service experience has been, and continues to be terrible! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1515","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:purchase issue","text":"purchase issue","time":"2025-01-30T13:05:21.030-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12313797":{"__typename":"Conversation","id":"conversation:12313797","topic":{"__typename":"ForumTopicMessage","uid":12313797},"lastPostingActivityTime":"2025-07-05T22:04:05.447-07:00","solved":false},"User:user:5680950":{"__typename":"User","uid":5680950,"login":"SigmaSanti","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/50911580/416x416.PNG"},"id":"user:5680950"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjMxMzc5Ny1BdG83ejc?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjMxMzc5Ny1BdG83ejc?revision=1","title":"image.png","associationType":"BODY","width":512,"height":603,"altText":""},"ForumTopicMessage:message:12313797":{"__typename":"ForumTopicMessage","subject":"I have no relation to an account that is linked with my steam account","conversation":{"__ref":"Conversation:conversation:12313797"},"id":"message:12313797","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12313797","revisionNum":1,"uid":12313797,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5680950"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-07-05T18:15:23.920-07:00","lastPublishTime":"2025-07-05T18:15:23.920-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So basically I have two EA accounts. One is connected to my steam account which launches EA games that I bought off of steam; however, I have NO access to that account and its email. There is an authentication code that is sent to a random email that I have no access to. So if I try to sign in through steam it asks for a code that I have no access to. The email starts with \"el\" and I ahve no access to it. Can anyone Help me? 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