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downloaded it, but the pre-order items are nowhere to be found. How can I get them? It said it's not through a code this time. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"176","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12375267":{"__typename":"Conversation","id":"conversation:12375267","topic":{"__typename":"ForumTopicMessage","uid":12375267},"lastPostingActivityTime":"2025-07-23T10:59:41.774-07:00","solved":false},"User:user:5740518":{"__typename":"User","uid":5740518,"login":"gaskooo35z","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5740518"},"ForumTopicMessage:message:12375267":{"__typename":"ForumTopicMessage","subject":"I lost my email address","conversation":{"__ref":"Conversation:conversation:12375267"},"id":"message:12375267","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12375267","revisionNum":1,"uid":12375267,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5740518"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-07-23T09:18:52.881-07:00","lastPublishTime":"2025-07-23T09:18:52.881-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have lost my email address and I can't log into my EA account. This is very annoying because when I launch FC25, it asks me to log in right from the start and sends an email to my email address, but I've lost it. Therefore, it's impossible for me to play online, which is very frustrating. Can you help me, please? I really need it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"344","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:accessibility","text":"accessibility","time":"2025-01-30T10:58:59.470-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12374894":{"__typename":"Conversation","id":"conversation:12374894","topic":{"__typename":"ForumTopicMessage","uid":12374894},"lastPostingActivityTime":"2025-07-23T08:03:46.323-07:00","solved":false},"User:user:2068110":{"__typename":"User","uid":2068110,"login":"SergeantKeith","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/2/199/416x416.JPEG"},"id":"user:2068110"},"ForumTopicMessage:message:12374894":{"__typename":"ForumTopicMessage","subject":"EA App continuous problems...","conversation":{"__ref":"Conversation:conversation:12374894"},"id":"message:12374894","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12374894","revisionNum":1,"uid":12374894,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:2068110"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-07-23T07:26:57.552-07:00","lastPublishTime":"2025-07-23T07:26:57.552-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Either the App doesn't show the games I have downloaded or it won't play them nor will it update/reinstall them. It does however give various messages such as 'the problem is our end try later' and others. So frustrating! However, if I connect to a VPN I now have it working. BUT WHY? What is the reason this is the only remedy? By the I did everything else such as clearing cache etc and everything as far as Revo complete clean up as can be found on these forums and none of those things worked. I shouldn't have to buy a VPN to play. By the way, I am based on UK and running a fast Dell box with a 1GIG connection. 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I just downloaded the EA app on my new MacBook and it simply won't let me log in when it says \"EA app wants to make changes. Please enter your password to allow it.\". I checked multiple times, I am putting the correct username and password down, but it won't let me in. I already tried renewing my password and deleting, then re-downloading the app. I am out of ideas. What should I do? 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I see it being advertised on EA app all the time and it feels like they’re mocking me. I tried using EA help to contact them but my case has been “waiting on player” since 19.07.2025 and I repeatedly tried clicking resume button, but it does not work. It directs me to he article about restoring missing content (that doesn’t help me at all) and I need some real help now. My case number is #216553147 and I included a picture of the receipt I got. I don’t know what to do now, did anyone else had a problem like this? 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I have tried to repair, but it just gives an installation error and gets stuck at 86% and won't repair either. I have also tried restarting my computer, clearing the app cache, removing the game from the Electronic Arts folder, quitting and opening the app again but still nothing works. 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Because of this, in game friends who are online don't show up as well as I don't show as Online for my friends. I have no issue playing the game but I am no longer able to play with my friends. \n Tried the following but nothing helped: \n \n App uninstall and re-install. \n Delete reg edit entries, clear local data after EA uninstall and reinstall. \n Delete Apex legends and EA app, delete all involved folders, local data, reg edit entries and reinstall. \n Restart router. \n Also tried installing EA app in D: drive(custom location) but it keeps installing in C: drive. Not sure if this helps though. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"798","kudosSumWeight":36,"repliesCount":258,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:ui (user interface)","text":"ui (user interface)","time":"2025-01-31T03:24:06.937-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"hasGivenKudo":false,"moderationData":{"__ref":"ModerationData:moderation_data:12136700"},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null},"Conversation:conversation:12285735":{"__typename":"Conversation","id":"conversation:12285735","topic":{"__typename":"ForumTopicMessage","uid":12285735},"lastPostingActivityTime":"2025-07-22T22:50:02.361-07:00","solved":false},"User:user:1972157":{"__typename":"User","uid":1972157,"login":"alliebear89","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Novice","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:1972157"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI4NTczNS1iaVdXclk?revision=2\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI4NTczNS1iaVdXclk?revision=2","title":"IMG_5698.jpeg","associationType":"BODY","width":4032,"height":3024,"altText":""},"ForumTopicMessage:message:12285735":{"__typename":"ForumTopicMessage","subject":"Sims 4 won't install or update.","conversation":{"__ref":"Conversation:conversation:12285735"},"id":"message:12285735","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12285735","revisionNum":2,"uid":12285735,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:1972157"},"metrics":{"__typename":"MessageMetrics","views":51},"postTime":"2025-06-26T02:53:59.195-07:00","lastPublishTime":"2025-07-17T00:11:04.106-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Hi \n Im not sure if this has been talked about before, but im lost. \n I played the Sims yesterday, and shut down for the night, had antivirus etc on (subscriptions run out) but sims still worked. \n Now I go to play it today, and I get this message. I can't find anywhere on my security to add an exclusion, and if it worked last night, then surely it would work today with the security. \n Does anyone know how to fix this? Or do I need to reinstall the Sims 4 and start again? \n Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"510","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:installation","text":"installation","time":"2024-09-28T07:00:01.033-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI4NTczNS1iaVdXclk?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12267079":{"__typename":"Conversation","id":"conversation:12267079","topic":{"__ref":"ForumTopicMessage:message:12267079"},"lastPostingActivityTime":"2025-07-22T22:38:20.225-07:00","solved":false,"lastPostTime":"2025-07-22T22:38:20.225-07:00","unreadReplyCount":20,"isSubscribed":false},"User:user:45":{"__typename":"User","uid":45,"login":"EA_Leeuw","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-11T02:15:35.118-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"rank":{"__ref":"Rank:rank:2"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/5/23/416x416.JPEG"},"id":"user:45","biography":null,"email":"","messagesCount":9587,"kudosGivenCount":7977,"kudosReceivedCount":30593,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":979,"entityType":"USER","eventPath":"community:tghpe58374/user:45"},"ForumTopicMessage:message:12267079":{"__typename":"ForumTopicMessage","subject":"[INFO REQUEST] \"Service Limitations Apply\" Error In EA app Or Online","conversation":{"__ref":"Conversation:conversation:12267079"},"id":"message:12267079","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12267079","revisionNum":2,"uid":12267079,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:45"},"metrics":{"__typename":"MessageMetrics","views":1419},"postTime":"2025-06-19T07:03:37.433-07:00","lastPublishTime":"2025-06-19T07:19:45.102-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n Over the past week, we’ve seen a small uptick in reports from players encountering a “Service Limitations Apply” error in the EA app on PC and Mac. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account. \n To help us investigate and hopefully resolve this for those affected, please share the following information in your reply: \n \n Your region/country of residence \n Whether you are located in or connecting through a country listed under EA’s restricted regions (see: \"EA games unavailable in some countries or regions\") \n Are you using a VPN?\n \n If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again. \n \n \n Your EA app Error Reporter ID\n \n You can generate this from the EA app and post it here in the thread. See [INFO/GUIDE] Index - Troubleshooting the EA app. \n \n \n \n Once we have these details, we can investigate the issue further and try to identify its cause. \n Thanks for your help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1082","kudosSumWeight":2,"repliesCount":20,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8b3w1fF9OVl98NQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:accessibility","text":"accessibility","time":"2025-01-30T10:58:59.470-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:account linking","text":"account linking","time":"2025-01-31T02:31:03.613-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:epic","text":"epic","time":"2024-07-25T13:33:42.425-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NQ","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"hasGivenKudo":false,"moderationData":{"__ref":"ModerationData:moderation_data:12267079"},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null},"Conversation:conversation:11904395":{"__typename":"Conversation","id":"conversation:11904395","topic":{"__typename":"ForumTopicMessage","uid":11904395},"lastPostingActivityTime":"2025-07-22T17:50:08.071-07:00","solved":false},"User:user:5350519":{"__typename":"User","uid":5350519,"login":"Palmerjm00","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Novice","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"id":"user:5350519"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwNDM5NS1Pa1BGaDI?revision=2\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwNDM5NS1Pa1BGaDI?revision=2","title":"Screenshot 2025-02-13 150806.png","associationType":"BODY","width":1035,"height":583,"altText":""},"ForumTopicMessage:message:11904395":{"__typename":"ForumTopicMessage","subject":"Sims 4 error: Failed to launch game","conversation":{"__ref":"Conversation:conversation:11904395"},"id":"message:11904395","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:11904395","revisionNum":2,"uid":11904395,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5350519"},"metrics":{"__typename":"MessageMetrics","views":387},"postTime":"2025-02-16T09:35:46.916-08:00","lastPublishTime":"2025-07-03T09:55:14.251-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Sims 4 has failed to launch for some weeks now. I've uninstalled and redownloaded multiple times, repaired multiple times, as well as moved folders around and nothing seems to have worked. I've attached the error message I get when I try to launch. \n \n edited title for visibility. -puzzlezaddict ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"319","kudosSumWeight":5,"repliesCount":63,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:launching","text":"launching","time":"2024-07-16T18:55:59.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwNDM5NS1Pa1BGaDI?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12372935":{"__typename":"Conversation","id":"conversation:12372935","topic":{"__typename":"ForumTopicMessage","uid":12372935},"lastPostingActivityTime":"2025-07-22T15:50:25.503-07:00","solved":false},"User:user:5737904":{"__typename":"User","uid":5737904,"login":"Karmalilll","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5737904"},"ForumTopicMessage:message:12372935":{"__typename":"ForumTopicMessage","subject":"App wont open nor uninstall","conversation":{"__ref":"Conversation:conversation:12372935"},"id":"message:12372935","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12372935","revisionNum":1,"uid":12372935,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5737904"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-07-22T15:50:25.503-07:00","lastPublishTime":"2025-07-22T15:50:25.503-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" At first i couldn't open sims, then i couldn't open sims via the launcher, then i couldn't open the launcher at all. Now i cant even uninstall the launcher. Ive tried task manager to make sure nothing is running, tried force uninstall via programs and features, ive tried to manually delete the files. Nothing so far. Ive even tried downloading the installer to see if theres a prompt to reinstall. idk what to do. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"416","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app 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gift card code wont load in SIMS on my computer","conversation":{"__ref":"Conversation:conversation:12369230"},"id":"message:12369230","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12369230","revisionNum":1,"uid":12369230,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5733684"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-07-21T10:36:25.934-07:00","lastPublishTime":"2025-07-21T10:36:25.934-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" help please ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"13","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12372036":{"__typename":"Conversation","id":"conversation:12372036","topic":{"__typename":"ForumTopicMessage","uid":12372036},"lastPostingActivityTime":"2025-07-22T10:35:19.028-07:00","solved":false},"User:user:5736514":{"__typename":"User","uid":5736514,"login":"princesssella","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5736514"},"ForumTopicMessage:message:12372036":{"__typename":"ForumTopicMessage","subject":"The EA App won't open","conversation":{"__ref":"Conversation:conversation:12372036"},"id":"message:12372036","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12372036","revisionNum":1,"uid":12372036,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5736514"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-07-22T10:35:19.028-07:00","lastPublishTime":"2025-07-22T10:35:19.028-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi I've had this problem for about a week now where the EA App won't open on my Mac. I'm honestly not sure what happened I just know that one day I was playing my game and then the next day it wouldn't even start up. The app bounces on my screen like it wants to open but then does nothing. I have already tried re-downloading the app several times, I have plenty of storage so I know that's not an issue and I have restarted my computer multiple times. I truly think the problem is coming from the EA App Launcher but for some reason I'm not able to delete it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"564","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:ea app functionality","text":"ea app functionality","time":"2025-01-31T04:47:43.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11853232":{"__typename":"Conversation","id":"conversation:11853232","topic":{"__typename":"ForumTopicMessage","uid":11853232},"lastPostingActivityTime":"2025-07-22T07:43:14.882-07:00","solved":false},"User:user:5309031":{"__typename":"User","uid":5309031,"login":"Totoyoo029","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:5309031"},"ForumTopicMessage:message:11853232":{"__typename":"ForumTopicMessage","subject":"EA Sports FC 25 Activation Issue","conversation":{"__ref":"Conversation:conversation:11853232"},"id":"message:11853232","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:11853232","revisionNum":1,"uid":11853232,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5309031"},"metrics":{"__typename":"MessageMetrics","views":1074},"postTime":"2025-01-31T22:53:44.525-08:00","lastPublishTime":"2025-01-31T22:53:44.525-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear EA Support, I am experiencing an issue activating EA Sports FC 25 on my computer. Every time I try to launch the game, I receive an error stating that the game could not be activated using the EA account I provided. I have followed all the tips given by the previous advisor, but I still can’t open my EA FC 25. I have also uninstalled and reinstalled Steam, EA, and FC 25 overnight, but it still won’t open. Every time I try to launch it, it shows the same message as in the picture I sent in the file. I have also deleted the License file as instructed by the previous advisor. I have followed other steps from YouTube as well, but the result is still the same—I can’t open the game. Please help me. I even created a new EA account, but the same screen still appears as shown in the file. I’ve tried everything, including running EA as an administrator, deleting and reinstalling, but it still doesn’t work. I even deleted FC 25 and re-downloaded it, but it still won’t launch. Before this, I could play without any issues, but starting yesterday, this problem appeared. What else can I do? Please help me. I’ve spent the entire night trying to fix this, but there’s still no solution. 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I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. \n PLEASE FIX THIS PROBLEM ASAP!! 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ITS WORKS ONE DAY THEN NOT THE OTHER. THIS BECOMING A JOKE I SHOULDNT HAVE TO REPAIR THE APP EVERY TIME I USE IT.... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"152","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7482223":{"__typename":"Conversation","id":"conversation:7482223","topic":{"__typename":"ForumTopicMessage","uid":7482223},"lastPostingActivityTime":"2025-07-21T19:47:35.093-07:00","solved":true},"User:user:758688":{"__typename":"User","uid":758688,"login":"SKIDDODLES","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:758688"},"ForumTopicMessage:message:7482223":{"__typename":"ForumTopicMessage","subject":"Mac EA app - \"Something went wrong\" - Error EC:106 on EA app for Mac","conversation":{"__ref":"Conversation:conversation:7482223"},"id":"message:7482223","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7482223","revisionNum":1,"uid":7482223,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:758688"},"metrics":{"__typename":"MessageMetrics","views":5533},"postTime":"2024-04-04T08:46:10.271-07:00","lastPublishTime":"2024-04-04T08:46:10.271-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm having the same issue. I just contacted EA and they're saying this has been happening to several people and that they're looking into it. So I think for now we just have to wait unfortunately. Wish I had my Sims 4 game on a flash drive or a CD right now.. \n\n Edit - split from thread on a different issue, edited title to better reflect issue (Bluebellflora) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"364","kudosSumWeight":9,"repliesCount":151,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11863129":{"__typename":"Conversation","id":"conversation:11863129","topic":{"__typename":"ForumTopicMessage","uid":11863129},"lastPostingActivityTime":"2025-07-21T19:17:56.084-07:00","solved":false},"User:user:5317740":{"__typename":"User","uid":5317740,"login":"5afc65f886715e80","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"id":"user:5317740"},"ForumTopicMessage:message:11863129":{"__typename":"ForumTopicMessage","subject":"Lost expansion packs","conversation":{"__ref":"Conversation:conversation:11863129"},"id":"message:11863129","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:11863129","revisionNum":2,"uid":11863129,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5317740"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-02-03T17:48:03.354-08:00","lastPublishTime":"2025-02-03T17:52:10.943-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased expansion pack \"Cats & Dogs\" last year and it played well for a while. I logged in recently after not playing for a while and the expansion pack is no longer part of the game. The saved games are missing the pets I adopted and missing pet related items in the yard. I have several saved games and they show the pet icon on the game but there is a message saying that a restart is required. I'm afraid if I restart those game they will lose the expansion pack and the pet related data in the game. Please help restore the expansion pack and the game related data. 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I purchased it and it says that it is in my library and is installed but still will not work. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"279","kudosSumWeight":10,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:installation","text":"installation","time":"2024-09-28T07:00:01.033-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12369778":{"__typename":"Conversation","id":"conversation:12369778","topic":{"__typename":"ForumTopicMessage","uid":12369778},"lastPostingActivityTime":"2025-07-21T14:25:20.820-07:00","solved":false},"User:user:3079363":{"__typename":"User","uid":3079363,"login":"cmonie83","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned 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