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poccda4pgcnu's avatar
poccda4pgcnu
3 years ago

Re: Whenever I launch the EA app I get a 'temporarily lost connection error'

Turned out that Windows Defender was absolutely smashing my EA app as it tried to load, continually killing the C++ program as soon as it was launched, according to Task Manager. I confirmed this was the case by downloading Malwarebytes-- the antivirus executable was replaced, yet its role as serial EA app murderer was still fulfilled. After much fussing, I finally made sure EA Desktop (and all related files) WERE NOT running in compatibility mode-- I unchecked this box, and EA app is now running.

Hope this helps. 

6 Replies

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I launch the EA app I get a 'temporarily lost connection error'","id":"message:7587503","entityType":"FORUM_TOPIC","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7587503","revisionNum":1,"repliesCount":37},"Conversation:conversation:7587503":{"__typename":"Conversation","id":"conversation:7587503","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7587503"},"lastPostingActivityTime":"2025-05-02T11:30:47.330-07:00","lastPostTime":"2025-05-02T11:30:47.330-07:00","unreadReplyCount":37,"isSubscribed":false},"ModerationData:moderation_data:7587507":{"__typename":"ModerationData","id":"moderation_data:7587507","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7587507_1":{"__typename":"Revision","id":"revision:7587507_1","lastEditTime":"2022-11-01T17:00:05.522-07:00"},"ForumReplyMessage:message:7587507":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4941860"},"id":"message:7587507","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7587503/message:7587507","revisionNum":1,"uid":7587507,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:7587503"},"subject":"Re: Whenever I launch the EA app I get a 'temporarily lost connection error'","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7587507"},"body":"

Turned out that Windows Defender was absolutely smashing my EA app as it tried to load, continually killing the C++ program as soon as it was launched, according to Task Manager. I confirmed this was the case by downloading Malwarebytes-- the antivirus executable was replaced, yet its role as serial EA app murderer was still fulfilled. After much fussing, I finally made sure EA Desktop (and all related files) WERE NOT running in compatibility mode-- I unchecked this box, and EA app is now running.

Hope this helps. 

","body@stringLength":"538","rawBody":"

Turned out that Windows Defender was absolutely smashing my EA app as it tried to load, continually killing the C++ program as soon as it was launched, according to Task Manager. I confirmed this was the case by downloading Malwarebytes-- the antivirus executable was replaced, yet its role as serial EA app murderer was still fulfilled. After much fussing, I finally made sure EA Desktop (and all related files) WERE NOT running in compatibility mode-- I unchecked this box, and EA app is now running.

Hope this helps. 

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Whenever I launch the EA app I get a 'temporarily lost connection error'","moderationData":{"__ref":"ModerationData:moderation_data:7587511"},"body":"

@poccda4pgcnuThis helped me. For now, adding `C:\\Program Files\\Electronic Arts` as an exclusion in Microsoft Defender solved it. If it starts to act up again, I'll see if I need to turn off compatibility mode.

Thank you.

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Did not work for me. Still looking for a solution.

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I'm having the same problem. Did you figure anything out?

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No. I had to do a clean install of windows. Now I can log into the EA app, but can’t play any games. I get the “needs administrator permission “ dialogue box. Can’t find a fix. So frustrating!

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Thanks","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"postTime":"2023-05-04T11:43:16.270-07:00","lastPublishTime":"2023-05-04T11:43:16.270-07:00","metrics":{"__typename":"MessageMetrics","views":3557},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7587532":{"__typename":"ModerationData","id":"moderation_data:7587532","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7587532":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4017773"},"id":"message:7587532","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7587503/message:7587532","revisionNum":1,"uid":7587532,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7587531"},"conversation":{"__ref":"Conversation:conversation:7587503"},"subject":"Re: Whenever I launch the EA app I get a 'temporarily lost connection error'","moderationData":{"__ref":"ModerationData:moderation_data:7587532"},"body":"

You're welcome! But you should really thank @poccda4pgcnu

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