Offline status - login brazilian players

[vizcaino02]

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 469a8df8-6abf-42e0-997b-72ac59eec887
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 15/09/2020
Summarize your bug Players from brazil still have 'offline status' when logging into EA Desktop, even though they've been invited to the beta for weeks now they've been like this. I remember that there was another topic of 'origin beta' that disappeared from the forum, several Brazilians were reporting the same. report id: 469a8df8-6abf-42e0-997b-72ac59eec887
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? loggin offline status for brazil
What happens when the bug occurs? players from brazil still have 'offline status' when logging into EA Desktop, even though they've been invited to the beta for weeks now they've been like this. I remember that there was another topic of 'origin beta' that disappeared from the forum, several Brazilians were reporting the same.
What do you expect to see? Online access to the desktop EA is allowed as quickly as possible.

‌

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 469a8df8-6abf-42e0-997b-72ac59eec887
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 15/09/2020
Summarize your bug Players from brazil still have 'offline status' when logging into EA Desktop, even though they've been invited to the beta for weeks now they've been like this. I remember that there was another topic of 'origin beta' that disappeared from the forum, several Brazilians were reporting the same. report id: 469a8df8-6abf-42e0-997b-72ac59eec887
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? loggin offline status for brazil
What happens when the bug occurs? players from brazil still have 'offline status' when logging into EA Desktop, even though they've been invited to the beta for weeks now they've been like this. I remember that there was another topic of 'origin beta' that disappeared from the forum, several Brazilians were reporting the same.
What do you expect to see? Online access to the desktop EA is allowed as quickly as possible.

‌

Players from brazil still have 'offline status' when logging into EA Desktop, even though they've been invited to the beta for weeks now they've been like this.

I remember that there was another topic of 'origin beta' that disappeared from the forum, several Brazilians were reporting the same.

report id: 469a8df8-6abf-42e0-997b-72ac59eec887

[Straatford87 · Accepted solution]

@vizcaino02 

Hi,

Thanks again for checking in with us.

We're aware players from Brazil are experiencing access restriction to the EA Desktop Beta. We're still working on it, but unable to give you access just yet. In the meantime, you'll find the regular version of Origin will still provide access to your games and content.

Sorry about that! We'll update you right here when access restriction is resolved.

If you have any further questions in the meantime, do let us know. 

[Straatford87 · Accepted solution]

@vizcaino02 

Hi,

Thanks again for checking in with us.

We're aware players from Brazil are experiencing access restriction to the EA Desktop Beta. We're still working on it, but unable to give you access just yet. In the meantime, you'll find the regular version of Origin will still provide access to your games and content.

Sorry about that! We'll update you right here when access restriction is resolved.

If you have any further questions in the meantime, do let us know. 

[aprade]

@Straatford87 Hi, Tom!

Is there any news on Brazil's restriction?

Best regards!

[ElderTeodorio]

today I managed to log in one, when I went to restart the program, it doesn't enter anymore, stays offline

[Hancok666]

I'm paying for game pass just to get the ea play combo and can't go online in the app...

[L0r1_4774k]

@Hancok666 Same here! I'm so disappointed

[gsyme22]

@L0r1_4774k I'm with the same problem... They sold me a combo Game Pass + EA Play and I can't use it. It's a kind of scam.

[dankobaia01]

@vizcaino02 I'm with the same problem... They sold me a combo Game Pass + EA Play and I can't login

[Fl4meChampion]

Any news??? Still paying and not having the possibility to acess it. Do I really have to go to authorities?

[monasteryful]

Same here ! EA please fix !