https://help.ea.com/en/contact-us/
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-05-11T07:02:52.171-07:00","lastPublishTime":"2021-05-11T07:02:52.171-07:00","metrics":{"__typename":"MessageMetrics","views":2188},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7514359":{"__typename":"ModerationData","id":"moderation_data:7514359","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7514359":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1588776"},"id":"message:7514359","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7514342/message:7514359","revisionNum":1,"uid":7514359,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7514357"},"conversation":{"__ref":"Conversation:conversation:7514342"},"subject":"Re: Unable to Download EA Play Games for EA Desktop","moderationData":{"__ref":"ModerationData:moderation_data:7514359"},"body":"Thanks for the reply Darko. Unfortunately not. Both older teens so full accounts with no restrictions.
I haven't tried to get EA Desktop working on my account yet as I want to update my email address first and I haven't got round to contacting an Advisor yet. I will do that, link my XBox account and see if I have any joy. I will let you know. Three accounts not working in the same house would be strange, I would think.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-05-11T08:06:33.199-07:00","lastPublishTime":"2021-05-11T08:06:33.199-07:00","metrics":{"__typename":"MessageMetrics","views":2181},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7514360":{"__typename":"ModerationData","id":"moderation_data:7514360","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7514360":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44"},"id":"message:7514360","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7514342/message:7514360","revisionNum":1,"uid":7514360,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7514359"},"conversation":{"__ref":"Conversation:conversation:7514342"},"subject":"Re: Unable to Download EA Play Games for EA Desktop","moderationData":{"__ref":"ModerationData:moderation_data:7514360"},"body":"Hey @Dabrudders for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to take a look at the accounts with you and advise you further.
\n\n
You can contact our live support at help.ea.com.
\nTo speak with a chat or phone adviser:
\nClick on your product Origin
\nThen select 'PC
\nManage my Account'
\nFinally, you can choose to begin a chat or request a call back.
\n\n
Darko
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2021-05-11T08:14:24.741-07:00","lastPublishTime":"2021-05-11T08:14:24.741-07:00","metrics":{"__typename":"MessageMetrics","views":2174},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7514361":{"__typename":"ModerationData","id":"moderation_data:7514361","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7514361":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4785019"},"id":"message:7514361","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7514342/message:7514361","revisionNum":1,"uid":7514361,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7514358"},"conversation":{"__ref":"Conversation:conversation:7514342"},"subject":"Re: Unable to Download EA Play Games for EA Desktop","moderationData":{"__ref":"ModerationData:moderation_data:7514361"},"body":"
I don't know what's wrong. You guys say I don't have EA play on my account despite everything I can see saying that I do.
I really don't know what I can do from my end. All of the support staff won't or can't help me.
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\n
I have a child account on Xbox, why can't I access EA Play on PC?
As part of the platform safety measures for PC at Electronic Arts, child accounts don’t have online access and as a result won’t have access to EA Play.
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-05-11T10:16:58.891-07:00","lastPublishTime":"2021-05-11T10:16:58.891-07:00","metrics":{"__typename":"MessageMetrics","views":2433},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7514363":{"__typename":"ModerationData","id":"moderation_data:7514363","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7514363":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4785019"},"id":"message:7514363","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7514342/message:7514363","revisionNum":1,"uid":7514363,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7514362"},"conversation":{"__ref":"Conversation:conversation:7514342"},"subject":"Re: Unable to Download EA Play Games for EA Desktop","moderationData":{"__ref":"ModerationData:moderation_data:7514363"},"body":"@EA_Blueberry I don't have a child account","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"42","kudosSumWeight":0,"postTime":"2021-05-11T10:19:15.917-07:00","lastPublishTime":"2021-05-11T10:19:15.917-07:00","metrics":{"__typename":"MessageMetrics","views":2429},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1752639767800","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1752639767800","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1752639767800","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1752639767800","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1752639767800","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1752639767800","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1752639767800":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1752639767800","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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