Re: Error Code EC 10000 or EC 10500

by Alcor35
Reply

Original Post

Re: Error Code EC 10000 or EC 10500

Community Manager

Hey Everyone,

 

We see that quite a few players are still running into this issue. If you still get this, please try the following:

 

PC Troubleshooting:

Spoiler
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • Repair/Verify your game based on which client you are launching from
  • EA App - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam - Verify in your library
  • Run the System File Checker tool then Check for Windows and GPU updates 
  • Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
  • Guide for Troubleshooting Graphics issues
  • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
  • Download and update DirectX
  • Put your device in a Clean Boot then launch the game
  • Try the Game in different Compatibility settings
  • Remove any over-clocking or undervolt settings or software and check if the issue continues
    Try a Clean Boot

Connection Steps

Spoiler

If these steps do not work, we will need the following from you

  • Platform:
  • Platform ID:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)?
  • Other error(s)?
  • If possible, share a Screenshot or Clip...⬅️We love these
  • Please share a DxDiag
  • EA App Error Report ID Here

 

EA_ShepardAHQ


Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Message 21 of 211 (37,274 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

Lotss of thanks to you mate ! This also worked for me.

Message 22 of 211 (18,113 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

that worked. thanks pal. my vpn was on too

Message 23 of 211 (18,050 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

Something I discovered while encountering this error is that it can do with the amount of bandwidth your PC is already using. I was downloading a large application while trying to open the EA app, but it gave me this error until my download was done and then I had no problem logging in whatsoever. 

Message 24 of 211 (17,954 Views)

Re: Error Code EC 10000 or EC 10500

★★★★ Novice

If it's a system-related issue then why does it say there's a problem with the account? Shouldn't the message say "there's a problem with your system" instead? The wording is kind of confusing there.

Message 25 of 211 (17,842 Views)

Re: Error Code EC 10000 or EC 10500

[ Edited ]
★★★★ Novice

Same issue. Wasn't having any problems with the app before the weekend. Now I can't launch FIFA or Jedi Survivor because the app doesn't work properly. Seriously, I bought the games through Steam, you guys already have my money, why does the game need to launch through a second game launcher that's been plagued with bugs since it launched? If I buy it through Steam it should only have to work through Steam.

 

(cm edit - removing language)

Message 26 of 211 (17,836 Views)

Re: Error Code EC 10000 or EC 10500

Community Manager

@CDLGaming001 When you try to launch the other games what specifically is happening?

EA_ShepardAHQ


Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 27 of 211 (15,662 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

That was my problem also. EA blocks you from using a VPN.

Message 28 of 211 (15,643 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie
@EA_Shepard It is an issue while log in the error code 10000 appears. Plz fix this. This is so frustrating
Message 29 of 211 (15,606 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

HI

I had the same issue

I uninstaleld porofessor and overwolf and reset my settiings in killer control centre and it works now!!

Message 30 of 211 (15,587 Views)

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