April 2021 - last edited November 2021 by EA_Jason
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 19/04/2021
Summarize your bug Basically, most games tell me in a red box "Not Currently Playable" like Titanfall 2, Battlefield 1 among others, onto of that every game I've found that gives me a download button (cause I have EA Plus) like SimCity 4 just refuses to download with a ring that moves for 2 secs and then stops with no sign of anything happening.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I seems to be only on my system from what I can tell
What happens when the bug occurs? Wont download anything let alone that it wont let me for most
What do you expect to see? I'd like for both the red box issue to be fixed and for the not downloading issue to be resolved
I'm having an issue with both games not installing but instead having a loading ring for 2 secs and on top of that most games give me a red box stating "Not currently playable"
Solved! Go to Solution.
November 2021 - last edited November 2021
Hi everyone,
There was a recent update for the EA app which addressed this issue. Could you please check and let me know if it is working for you now?
The exact issue was that teen accounts in the UK and Germany were unable to add games to their collection and this has been fixed.
Should you have a similar issue, then please post in the appropriate topic or create a new one if no such topic exists.
March 2021
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) e43b7125-f7e0-4f09-bf96-b9609acb92b6
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 20.03.2021 4:21
Summarize your bug I am unable to download any games; the loading wheel pops up for less than a second, but then it goes away with no popup
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not too sure, everyone else I've asked about this issue hasn't experienced it.
What happens when the bug occurs? Nothing really
What do you expect to see? A popup for the download
I can't seem to download anything. The loading wheel pops up for a second, quickly disappears with no popup. I've tried restarting my PC and uninstalling and reinstalling the EA desktop app, but it doesn't change anything.
March 2021
March 2021
March 2021
i had this too go on download with your mouse and hold enter this will just spam the button after a short while it should convert into purchase game or select plan error which the devs are working on rn
March 2021
March 2021
download the games using a vpn it should download the games as normal. not sure why but it works for me
March 2021
April 2021 - last edited April 2021
Im experiencing the same issue, I unlinked my Microsoft account with an old ea account and linked it with a new one then next moment all of the ea play games were not available. The box app says the games can be installed however the ea desktop app says the all the games are unavailable
June 2021
YESSS I made an new account and now it works so i think it was because of my age lol thanks for the help though.
New name, new look, same great benefits: EA Access and Origin Access are now EA Play.
Get more info on the change here.Reset, update, or link your account information.
View more on EA Help