Download speed issue / DNS

by Teloriun
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Original Post

Download speed issue / DNS

[ Edited ]
★★ Novice

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 03/02/2023 16:00
Summarize your bug Download speeds non existent.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure.
What happens when the bug occurs? App doesn't repair / update games
What do you expect to see? Normal download speeds.

I've been looking at the download issue with the EA app for the last couple of hours and found my particular culprit is DNS.

 

I use Quad9 (9.9.9.9) DNS and the app fails to download more than a few KB/s.  If I change it to something like the internet spies Google, it works.  

 

Can a community manager (or anyone?) confirm what has changed with the download method between the Origin Client (which worked flawlessly) and the 'new' EA App?  

 

Why is Quad9 causing the issue, ea.com doesn't seem blocked - but I have no idea where the downloads come from.

 

 

 

 

 

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