Download Manager Forever Downloading Not Downloading

[Carbonic]

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 39b03d90-bf08-4852-ac0d-426d59b769ed
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 19.09.20 14:45
Summarize your bug I had the download manager act really weird. Just forever looking like it downloaded while it didn't download.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? No idea. Sorry. Just wanted to document it. Has happened several times between reboots.
What happens when the bug occurs? See the video
What do you expect to see? It not doing what the video is doing.

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[Carbonic · Accepted solution]

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@XxMayhem714xX wrote:
@Carbonic Easy fix, go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop Locate the file "App Recovery" and run the application. This will allow you to clear the cache for the EA Play Beta App.

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It's an almost year old bug that is now long fixed  

[catchingwolfeyes]

Ah, yes this problem occurs to me as well for the Sims 4.

[AnetaBlake]

Have a problem to install the game... Tried to download a few times and nothing happens... Even restart of pc didn't help. The download manager is empty.

[Straatford87]

Thanks @Carbonic!

@AnetaBlake @catchingwolfeyes - would you also be able to add an Error Report so we can investigate?

[XxMayhem714xX]

@Carbonic Easy fix, go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop Locate the file "App Recovery" and run the application. This will allow you to clear the cache for the EA Play Beta App.

[Carbonic · Accepted solution]

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@XxMayhem714xX wrote:
@Carbonic Easy fix, go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop Locate the file "App Recovery" and run the application. This will allow you to clear the cache for the EA Play Beta App.

---

It's an almost year old bug that is now long fixed  

[jockejonna]

thx that helped for me

[zach172001]

use this it works -----> https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r...

[Simsfan101]

This solution worked thanks! Idk why it happened though as it's 2022 lol.

[DKKYO]

that did not work