Bejewelled Blitz Not Loading on Facebook

by annsills
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Original Post

Accepted Solution

Bejewelled Blitz Not Loading on Facebook

★★ Newbie

Bejewelled Blitz has been very, very slow loading on my facebook for some time and has now stopped loading completely.   Very frustrated.... Why is this and is there a solution.  

Message 1 of 41 (20,027 Views)

Accepted Solution

Re: Bejewelled Blitz Not Loading on Facebook

Community Manager

Hey Blitz Players!

 

Anyone having issues loading Bejewelled Blitz on Facebook, can you try now?

 

You may need to clear cookies and cache then re-enter to see if you can now load. 

 

 

Thanks!


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Message 40 of 41 (7,078 Views)

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Re: Bejewelled Blitz Not Loading on Facebook

★★★ Newbie

@annsills wrote:

Bejewelled Blitz has been very, very slow loading on my facebook for some time and has now stopped loading completely.   Very frustrated.... Why is this and is there a solution.  


Same thing happened to me

 

 

Message 2 of 41 (19,593 Views)

Re : Bejewelled Blitz Not Loading on Facebook

Community Manager (retired)

Hi guys, 

 

Here is what the studio recommends:

 

1. Clear your browser cache.

Clearing your Internet browser cache/cookies can fix many common performance issues. We have provided steps for most common browsers here.

 

2. Restart your browser.

The simple step of closing your browser and relaunching it may help as well, especially in combination with having just cleared your cache.

 

3. Update Flash.

You may need update to the latest version of Adobe Flashplayer.

http://get.adobe.com/flashplayer/

 

4. Close extra tabs you may have open in your browser.

Everything that's happening at the same time taxes your system!  If you tend to open a new tab for every webpage you'd like to visit, you're asking your browser to keep track of a lot of information.  It's also having to constantly refresh each of those pages...and let's not forget about the advertisements that might be trying to play videos on a tab you're not even looking at...better to just close the ones you won't need again anytime soon, allowing the ones you really care about to function at their best!

 

5. Update your browser.

If your online activities aren't as zippy as they used to be, it's often because the software that runs them is falling behind the times.  We have provided links to download or update the most common browsers:

6. Try a different browser.

It's about finding the right tool for the task...and the right tool for your friends may not be the right one for you.  For whatever reason, you may find that one browser renders pages faster or loads graphics more smoothly, and even on your own computer, you may find that certain tasks are better accomplished in one browser while others work more efficently in a different one.  There is no reason not to have multiple browsers installed side-by-side, and it gives you more options when you do!  

You can use the same download links from above to install these browsers.

 

7. Close other programs.

Just as keeping multiple tabs open in your browser will cause that program to slow down and chug, running a lot of programs all at once will slow down your whole computer.  Take a look at the programs you've got open, and close down any that you don't need right now.

 

8. Restart your computer.

Again, just as restarting your browser is a useful step to clear it of its hanging processes and let it start from scratch, shutting down your whole computer is just a really nice thing to do every once in a while.  Your computer probably works very hard for you and never complains (or rarely, anyway, if you consider error messages to be complaints!), so give it a little "power nap" to restore its mojo.  It will thank you by running with greatly increased efficiency (or at least as much as it can muster)!

There are, unfortunately, a few other factors that we are less able to advise you on.  If none of the above suggestions have been helpful, or if you are experiencing chronic, ongoing lagginess that never improves, then you may need more in-depth assistance, even professional maintenance for your computer.  Be sure you're taking good care of it: avoid clicking on suspicious links; keep your antivirus software up-to-date and scanning regularly as recommended; run your Operating System updates.  If you're good to your computer, it will be good to you! 

 

Keep us updated.

Message 3 of 41 (19,584 Views)

Re : Bejewelled Blitz Not Loading on Facebook

★★★ Newbie

Bejeweled Blitz won't launch on any computer I use in either Chrome, Firefox or Microsoft Edge. Other people can play on my computer using those browsers. Is there some setting that may have been changed in my Facebook?

Message 4 of 41 (19,252 Views)

Re : Bejewelled Blitz Not Loading on Facebook

★★★ Newbie

I tried doing as suggested and Bejeweled Blitz will not load Since Dec 20 2016 launching form Facebook.

Message 5 of 41 (19,218 Views)

Re : Bejewelled Blitz Not Loading on Facebook

★★★★★ Newbie

Mine is doing the exact same thing and I have done all the fore mentioned steps

Message 6 of 41 (19,182 Views)

Re: Bejewelled Blitz Not Loading on Facebook

★★★ Novice

Same here, yesterday did not play but today NOT working.. Just grey page, not loading.

Message 7 of 41 (19,137 Views)

Re : Bejewelled Blitz Not Loading on Facebook

★★★ Novice

nothing, they don`t reply.. goodbye Blitz..

 

Message 8 of 41 (19,088 Views)

Re : Bejewelled Blitz Not Loading on Facebook

★★★ Newbie

I've been having this issue for several days now...just a gray box where the game should be...I've tried Chrome (which is my default browser and it's up to date), IE and Firefox along with the Facebook Gameroom app. I've cleared my cache, closed my browser, and rebooted my computer. Nada. Nothing works. I haven't had any issues with any of my other FB games (or Pogo, either).

Message 9 of 41 (19,035 Views)

Re: Bejewelled Blitz Not Loading on Facebook

★★★ Newbie

Same here. Just grey page. I have opened a case, but their initial response tells me to delete the app and reinstall. Won't I lose all my coins if I do that?

 

 

Message 10 of 41 (18,988 Views)